BROOKE NIGHTINGALE
Colorado Springs,CO
Summary
Dedicated and motivated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon services. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Server
Cedar Fair
10.2016 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Published Author
A Mom's Life: The Great, The Bad & The Disgusting
12.2010 - Current
Homeschool Teacher
The Nightingale Family
09.2008 - 06.2013
- Homeschooled four (4) children — kindergarten to jr high
Teacher’s Aide
Heritage Park Preschool
02.2003 - 07.2004
- Child care, preschool instruction, assisting teacher and students as needed.
Mom
The Nightingale Family
09.2000 - Current
- Mother of six (6) children
Vice President of Operations
International Golf Association, I.G.A
07.1999 - 07.2000
- Customer service for members, entering membership applications, handicaps, renewals, payroll, pulled supply orders, ordered company supplies, and mail preparation.
Assistant Manager of Operations
Pinseeker Golf
04.1998 - 07.2000
- Order processing, invoicing, phones, customer service, daily production reports, raw to finish reports, and various administrative duties.
Retail Clerk
Posh Impressions
04.1996 - 05.1997
- Worked in storeroom, pulled catalog orders and checked in inventory.
Education
High School Graduate -
San Joaquin High School
Irvine, California1998
Skills
- Wine Service
- Guest Flow
- Quality Control
- Dining Customer Service
- Order Accuracy and Delivery
- Food Preparation and Safety
- High-Volume Dining
- Guest Relations Management
Certification
Servsafe Alcohol Online Course 5/2022
Timeline
Server
Cedar Fair
10.2016 - 05.2022
Published Author
A Mom's Life: The Great, The Bad & The Disgusting
12.2010 - Current
Homeschool Teacher
The Nightingale Family
09.2008 - 06.2013
Teacher’s Aide
Heritage Park Preschool
02.2003 - 07.2004
Mom
The Nightingale Family
09.2000 - Current
Vice President of Operations
International Golf Association, I.G.A
07.1999 - 07.2000
Assistant Manager of Operations
Pinseeker Golf
04.1998 - 07.2000
Retail Clerk
Posh Impressions
04.1996 - 05.1997
High School Graduate -
San Joaquin High School
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