Brooke Perry
Grand Blanc,MI
Summary
Proven track record in enhancing customer satisfaction and boosting sales, as demonstrated at Anchored Roofing & Remodeling. Skilled in customer relationship building and utilizing CRM software, I've successfully expanded client bases and increased revenue through strategic sales initiatives. My interpersonal communication abilities have fostered trust-based relationships, contributing to significant sales achievements. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
11
11
years of professional experience
Work History
Construction Sales Representative
Anchored Roofing & Remodeling
02.2020 - 05.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Used Car Sales Associate
Zeigler Auto
04.2017 - 02.2020
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by providing exceptional service and maintaining a deep knowledge of used car inventory.
- Collaborated with the finance department to secure competitive financing options for customers, streamlining the buying process.
- Educated customers on warranty options, guiding them towards informed decisions that best suited their needs.
- Boosted sales through effective negotiation skills and personalized recommendations based on customer needs.
- Exceeded monthly sales quotas through proactive outreach efforts such as phone calls, emails, and social media engagement with prospective buyers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Reduced time spent on administrative tasks by implementing efficient record-keeping systems, allowing for more focus on client interactions.
Bar Manager
Harrington's by the Bay
04.2013 - 03.2017
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Increased revenue with creative marketing initiatives and promotional events.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
Bachelor of Science - Liberal Arts And Sciences
Grand Valley State University
Allendale, MI04.2004
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
Timeline
Construction Sales Representative
Anchored Roofing & Remodeling
02.2020 - 05.2024
Used Car Sales Associate
Zeigler Auto
04.2017 - 02.2020
Bar Manager
Harrington's by the Bay
04.2013 - 03.2017
Bachelor of Science - Liberal Arts And Sciences
Grand Valley State University
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