Brooke Pickering
Land O' Lakes
Summary
Dependable Crew Chief with 2 years of experience at Culver’s, cross-trained in both front-of-house and kitchen operations. Proven ability to lead teams during peak hours, maintain high standards of food quality and guest service, and adapt quickly to different roles, including grill, fryer, cashier, drive-thru, and custard prep. Recognized for strong communication, teamwork, and efficiency in a fast-paced environment. Committed to providing exceptional customer service and satisfaction, while ensuring efficient day-to-day operations.
Overview
2
2
years of professional experience
Work History
Crew Chief
Culvers Franchising System
Lutz
06.2023 - Current
- Cross-trained in both front-of-house and back-of-house roles to support team flexibility and overall service quality.
- Trained front-of-house team members on customer service protocols and food safety practices.
- Provided service and attention to customers when face-to-face or through phone conversations to enhance guest satisfaction.
- Trained new crew members on kitchen procedures, food safety standards, and company policies.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Land O Lakes High School
Land O' Lakes, FL06-2025
Associate of Science - Emergency Medicine Technician
Pasco-Hernando State College
Dade City, FLSkills
- Serve Safe certification
- Point of sale (POS) system operation
- Customer service
- Conflict resolution
- Social perceptiveness
- Money handling
- Positive attitude and enthusiasm
References
David Hicks
General Manager (2023- current)
Culvers
21362 Walmart Wy, Lutz, FL 33549
(813) 997-1244
Jacob Wagner
Assistant Manager (2023-2024)
Culvers
21362 Walmart Wy, Lutz, FL 33549
(813) 766-6423
Timeline
Crew Chief
Culvers Franchising System
06.2023 - Current
High School Diploma -
Land O Lakes High School
Associate of Science - Emergency Medicine Technician
Pasco-Hernando State College
Similar Profiles
FRANCISCA MACEDOFRANCISCA MACEDO
Cashier at Culvers Franchising SystemCashier at Culvers Franchising System
Sam JonesSam Jones
Team Member at Culvers Franchising SystemTeam Member at Culvers Franchising System
Thomas ObermillerThomas Obermiller
Crew Member at Culvers Franchising SystemCrew Member at Culvers Franchising System
Autumn BecvarAutumn Becvar
Team Member at Culvers Franchising SystemTeam Member at Culvers Franchising System
Karen Hazel Caparas ColonKaren Hazel Caparas Colon
Kindergarten Teacher Assistant at Dorchester School District 2Kindergarten Teacher Assistant at Dorchester School District 2