Brooke Plowman

Normal,IL

Summary

While I have been working since I turned 16 years old, I was and still am very involved with school. Due to having a job, being in extracurriculars, and maintaining good grades, I have learned a lot about time management and I know how to balance a full plate. I work well under pressure and can work through stress. I also love to work with people and make my customers and coworkers satisfied with my service and work.

Overview

years of professional experience

Work History

Hostess

Old Fashioned Pancake House

05.2024 - Current

Answer customer questions about hours, seating, and menu information both in-person and over the phone
Greet customers and bring them to their seats
Work with servers to bring out food and help customers
Take and pack to-go orders, take payments, and have good customer service

Crew Member

McDonald's

11.2021 - 05.2024

Worked front counter, drive-thru and other areas
Took orders, prepared meals, and collected payments
Trained new members and helped managers with tasks
Worked with coworkers to help customers

Education

High School Diploma -

Plainfield Central High School

Plainfield, IL

05-2024

Skills

Effective multitasking
Patience and empathy
Phone etiquette

Communication
Customer service

Accomplishments

In high school, I was on the journalism staff starting my junior year. I ended my senior year as Editor-In-Chief. While on staff, I won a few awards:

- 2x state qualifier

- 2x conference champion

- Journalist of the Year

I was also on dance team, where I was awarded most improved two times.

Timeline