Brooke Propes

Leadership and Team Development Skills

• uses team leadership skills during high volume, peak business hours
• Worked as a Barista Trainer for a year to coach new partners in their new role
• delegate tasks to partners to smoothly run daily operations
• lead the team by exhibiting expectations in my own work like strong work ethic and good use of time management
• used problem solving skills to keep team morale high and squash issues

Food Safety Skills

• obtained my Food Safety Manager certification
• complies with the health and safety regulations in different areas throughout the store

Operations Management

• familiar with opening and closing of the store
• supervised daily operations and ensured the meeting of standards across the board of service and quality for each customer
• used cash management through balancing of tills, safe counts, deposits, etc.
• managed inventory levels by placing and receiving orders daily, ensuring accurate levels were kept based on pattern recognition and to reduce excess inventory costs from building up

Customer Service Skills

• strong communication skills to resolve problems within the team and with customers professionally
• maintained high scores for customer connection, customer complaint rates, reviews, etc.
• used de-escalation skills and conflict resolution to maintain a positive work atmosphere

Customer Service Skills

• engaging with all guests and addressing their concerns promptly
• created welcoming and positive experiences for customers and other team members
• used conflict and concern resolution to keep standards high and show loyalty to the company
• multitasking with customer engagement as the primary focus
• detail oriented drink crafting

Team Centered Skills

• workplace collaboration to uphold efficiency standards and expectations
• upheld strong team communication in order to achieve tasks swiftly
• managed time effectively to complete duties during each day part and for each position in the store

Cash Handling Skills

• Cash register operation using point of sale systems
• handled cash with accuracy and took responsibility and accountability for transactions

Cashier Skills

• processed transactions for customers using point of sale systems
• handled cash properly and accurately
• trained and assisted new cashiers using proper guidelines and standards alike
• provided customer service skills to obtain expectations and resolve issues effectively

Personal Shopper Skills

• used technological platforms and inventory systems to most quickly fill online orders
• strategized product selection for customers best shopping experience
• worked productively with customers to meet their requirements for their orders
• met deadlines and goals during COVID periods
• used knowledge of store layouts to most efficiently route shopping