BROOKE RAPPLEYE
Salt Lake City,UT
Summary
Detail-oriented and compassionate customer service professional with 4+ years of experience supporting high-volume operations in fast-paced, regulated environments. Skilled in customer communication, data entry, documentation accuracy, inventory systems, and workflow coordination. Known for professionalism, strong attention to detail, problem-solving, and creating positive customer experiences while managing multiple priorities efficiently.
Overview
14
14
years of professional experience
Work History
Lead Barista / Inventory Coordinator
ATTICUS COFFEE & TEAHOUSE
Park City, UT
05.2023 - Current
- Deliver professional, high-volume customer service while maintaining accuracy, efficiency, and positive customer experiences during peak business hours.
- Resolve customer concerns quickly and professionally while maintaining strong communication with team members and management.
- Maintain accurate inventory records using Google Sheets, including counts, receiving, stock updates, and reorder coordination.
- Support daily operations by prioritizing tasks, assisting team members, and ensuring smooth workflow execution.
- Handle multiple responsibilities simultaneously while maintaining attention to detail and service quality.
Quality Control Technician
BUNNELL, INC.
Salt Lake City, UT
07.2019 - 03.2023
- Maintained highly accurate records and documentation in regulated environments while performing high-volume inspections and data tracking.
- Entered, reviewed, and updated information within QMS and inventory software systems to ensure data integrity and compliance.
- Managed discrepancy reports, traceability records, and audit-ready documentation with strong attention to detail and confidentiality.
- Investigated and resolved process discrepancies by communicating across departments and documenting findings clearly and accurately.
- Coordinated receiving workflows for 20–60 shipments daily by reviewing documentation, verifying records, identifying discrepancies, and processing returns/credits.
- Used Excel functions and spreadsheet tools to reconcile information, verify accuracy, and support reporting needs.
- Prioritized urgent issues and escalated high-risk discrepancies to minimize operational delays and record errors.
Barista
CAFÉ EXPRESSO
Salt Lake City, UT
06.2016 - 11.2019
- Provided friendly and professional customer service in a fast-paced environment while managing multiple customer requests efficiently.
- Assisted with inventory tracking, order accuracy, and daily operational support.
- Resolved customer concerns calmly and professionally to maintain positive experiences.
Retail Sales Supervisor
CAHOOTS CARDS & GIFTS
Salt Lake City, UT
08.2012 - 06.2019
- Supervised daily store operations, trained team members, and supported scheduling and workflow coordination.
- Assisted customers in person and by phone while maintaining a professional and welcoming environment.
- Managed cash handling, register balancing, and accurate transaction processing.
Education
High School Diploma -
TAYLORSVILLE HIGH SCHOOL
Salt Lake City, UTSkills
- Customer & Patient Support
- Data Entry & Documentation Accuracy
- Scheduling & Workflow Coordination
- Phone & In-Person Communication
- Records Management
- Discrepancy Resolution
- HIPAA/Confidentiality Awareness
- Microsoft Excel & Google Sheets
- Time Management & Prioritization
- Cross-Functional Collaboration
- Inventory & QMS Systems
- Problem Solving & Conflict Resolution
Timeline
Lead Barista / Inventory Coordinator
ATTICUS COFFEE & TEAHOUSE
05.2023 - Current
Quality Control Technician
BUNNELL, INC.
07.2019 - 03.2023
Barista
CAFÉ EXPRESSO
06.2016 - 11.2019
Retail Sales Supervisor
CAHOOTS CARDS & GIFTS
08.2012 - 06.2019
High School Diploma -
TAYLORSVILLE HIGH SCHOOL