Brooke Rau
West Branch
Summary
Dynamic Medical Assistant with experience at McLaren Central Michigan, excelling in patient-focused care and clinical documentation. Proven ability to build trust through effective communication and maintain HIPAA compliance. Skilled in electronic health records and fostering teamwork, ensuring seamless patient experiences and safety in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Medical Assistant
McLaren Central Michigan
07.2023 - Current
- Sanitize, restock, and organize exam rooms and medical equipment.
- Obtain client medical history, medication information, symptoms, and allergies.
- Direct patients to exam rooms, field questions, and prepare for physician examinations.
- Perform medical records management, including filing, organizing and scanning documents.
- Build strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintain a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitate seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assist physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensure patient safety and comfort during examinations, effectively addressing concerns and answering questions.
CNA
Villa At Rose City
03.2022 - 03.2025
- Assisted patients with daily living activities, promoting independence and dignity while providing compassionate and attentive care.
- Checked patient vitals such as temperature, blood pressure, pulse, and respiration while maintaining confidentiality of patient information according to HIPPA guidelines.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment while utilizing proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties preventing bedsores and implementing proper wound care techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment and reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, muscular dystrophy, and many more that may have lead to caring for patient's family during the postmortem period.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients while serving as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
Wait Staff Member
Mac's Place
05.2015 - 11.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Ogemaw Heights High School
West Branch, MI06-2018
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Clinical documentation
- Data entry
- Phlebotomy
- Patient-focused care
- Reliable team player
- Electronic health and medical records
Accomplishments
Successfully completed CNA program in May of 2022.
Timeline
Medical Assistant
McLaren Central Michigan
07.2023 - Current
CNA
Villa At Rose City
03.2022 - 03.2025
Wait Staff Member
Mac's Place
05.2015 - 11.2022
High School Diploma -
Ogemaw Heights High School
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