Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Reece

Mounds View,MN

Summary

Accomplished Research Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the program. Highly skilled at building lasting relationships with customers and business executives. Well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.

Overview

8
8
years of professional experience

Work History

Learning Health System Program Coordinator

M Health Fairview
07.2022 - Current
  • Developed and implemented a Patient and Family Centered Research effort for the Health System and University of Minnesota
  • Established and Patient and Family Centered Research Study partner recruitment process
  • Serves as expert resource to the organization on all things related to patient and family centered research, identifying industry best practices, advocating for engagement/education and fostering an environment to promotes a culture that drives service excellence
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Created and delivered program training and education to keep participants knowledgeable about program, processes and provide necessary skills to participate productively.
  • Kept program-related data accurate, up-to-date and easily accessible for accessibility.
  • Organized and managed program development from conception through successful execution.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Improved participant recruitment strategies, leading to a higher number of qualified candidates for studies.
  • Presented research findings to stakeholders, contributing to informed decision-making within the organization.
  • Advised on best practices in corporate storytelling techniques, enabling clients to connect with their target audiences more effectively.
  • Skilled at working independently and collaboratively in a team environment.


Patient Safety Coordinator

M Health Fairview
07.2021 - 07.2022
  • Investigate reported safety events daily by using Compass and Epic to determine harm rating
  • Utilized HPI methodology to appropriately escalate events that are reportable to the Department of Health or reviewable by the Joint Commission
  • Gathered information, prepared reports and drafted correspondence related to cases.
  • Provided assistance in managing health and safety programs aligned with industry standards.
  • Created reports and developed improvements and enhancements to automate records and file systems.


Jump Support Specialist

Jump Trading Simulation & Education Center
03.2019 - 07.2021
  • Responsible for operating audio-visual equipment for events at Jump Simulation
  • Works in coordination with Event Liaisons and event clients with scheduling simulations, conferences, symposiums, lectures, educational events, and meetings using Ungerboeck
  • Responsible for supporting software such as Zoom, Microsoft Teams, and Panopto
  • Project management skills
  • Prepared detailed reports weekly on updates to project specifications, progress, identified conflicts and team activities
  • Apart of a team for the Jump 2.0 update, creating intake and curriculum of Simulation, and skills sessions into catalog request system

Patient Access Associate

OSF St. Francis Medical Center
03.2018 - 03.2019
  • Used EPIC to schedule appointments
  • Took copayments and compiled daily financial records
  • Ensured each registered patient has a complete and accurate OSF medical record, including: patient demographics, insurance coverage, responsible guarantor and their financial responsibilities for services provided

Reference Lab Technician

UnityPoint Health
02.2017 - 03.2018
  • Prepared, processed, labeled and stored patient specimens and samples using standard techniques and equipment
  • Ordered tests per physician request
  • Handled specimens according to laboratory protocols to maximize accuracy and precision of results

Patient Intake Representative

Advocate Eureka Hospital
08.2016 - 03.2017
  • Lead Patient Safety Coach for Emergency Department
  • Taught as part of a team to teach patient safety protocols and procedures to hospital staff
  • Ensured registered patients had an accurate medial record for Emergency Department and outpatient testing area

Education

Master of Science - Health Care Administration

University of St. Francis
Joliet, IL
05.2022

Bachelor of Science - Healthcare Management

University of Saint Francis
Joliet, IL
12.2020

Associate of Science - Healthcare Science

Illinois Central College
Peoria, IL
05.2018

Skills

  • Customer service
  • Microsoft Office proficient
  • Project Management
  • Professional Communication
  • Program Management
  • Organizational Development
  • Operations Oversight
  • Regulatory Frameworks
  • Patient recruitment

Timeline

Learning Health System Program Coordinator

M Health Fairview
07.2022 - Current

Patient Safety Coordinator

M Health Fairview
07.2021 - 07.2022

Jump Support Specialist

Jump Trading Simulation & Education Center
03.2019 - 07.2021

Patient Access Associate

OSF St. Francis Medical Center
03.2018 - 03.2019

Reference Lab Technician

UnityPoint Health
02.2017 - 03.2018

Patient Intake Representative

Advocate Eureka Hospital
08.2016 - 03.2017

Master of Science - Health Care Administration

University of St. Francis

Bachelor of Science - Healthcare Management

University of Saint Francis

Associate of Science - Healthcare Science

Illinois Central College

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Brooke Reece