Brooke Reed
Dyersburg,TN
Summary
Committed Business Administration worker with proven history of performing successfully in fast-paced environments. Highly skilled in customer service with expertise in working with diverse client base and delivering exceptional results. Decisive and proactive with demonstrated success in supporting staff and customer needs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ambitious, career-focused job seeker, anxious to obtain a position to help launch career while achieving company goals.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Lincare
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Substitute Teacher, K-12
Dyer County Schools
09.2022 - 05.2023
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Sales Associate
C & C Pharmacy
10.2020 - 09.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed, marketed and sold full range of products and support services.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Utilized RX30 to complete new and updated patient profiles, including patient allergies and current prescribed medications.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Established and maintained patient profiles, updating organizational database with current information.
Cashier/Retail Associate Cracker Barrel
Old Country Store
10.2013 - 02.2019
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Emphasized specific product features that would stand out to customers, showing them product limitations and capabilities.
- Greeted customers and offered them assistance where possible.
- Informed customers about current promotions and sales, encouraging them to take advantage.
- Supported loss prevention goals by monitoring shopper behavior.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Circulated assigned areas of sales floor to identify customer service opportunities and coordinate display maintenance.
Sales Associate
C & C Pharmacy
01.2011 - 05.2012
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed, marketed and sold full range of products and support services.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Utilized RX30 to complete new and updated patient profiles, including patient allergies and current prescribed medications.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Established and maintained patient profiles, updating organizational database with current information.
Office Manager
Boosted Brad's Chop Shop
03.2007 - 01.2011
- Created, tracked and administered client invoices and payments.
- Established and maintained professional business relationships and contacts between clients and company personnel.
- Handled financial transactions and reconciled company accounts.
- Inventoried and inspected office equipment and supplies, requisitioned new products and scheduled maintenance for malfunctioning equipment.
- Maintained clean and organized office and working environment.
- Protected confidential company records.
- Reviewed time sheets for accuracy and entered them into payroll.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Education
Associates of Science - Business Administration
Jackson State Community College
05.2019
Skills
- Exceptional customer service
- Relationship building
- Excellent people skills
- Problem-solving skills
- Multi-tasking strength
- Adapt to diverse groups
- Social perceptive
- Time management
- Effective communication
- Handling Customer Complaints
- Microsoft Office Suite
Timeline
Customer Service Representative
Lincare
08.2023 - Current
Substitute Teacher, K-12
Dyer County Schools
09.2022 - 05.2023
Sales Associate
C & C Pharmacy
10.2020 - 09.2021
Cashier/Retail Associate Cracker Barrel
Old Country Store
10.2013 - 02.2019
Sales Associate
C & C Pharmacy
01.2011 - 05.2012
Office Manager
Boosted Brad's Chop Shop
03.2007 - 01.2011
Associates of Science - Business Administration
Jackson State Community College