Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brooke Reese

Toledo

Summary

Dynamic and results-driven professional with experience at Amazon, skilled in customer service and complex problem-solving. Successfully trained new associates, enhancing team performance and operational efficiency. Proven ability to manage inventory and ensure compliance with health regulations, contributing to improved customer satisfaction and workplace safety.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Associate

Amazon
01.2024 - Current

Coordinated and ensured the accurate and timely dispatch of packages from the building, adhering to all operational procedures to maintain efficiency and prevent errors.

Resolved packaging issues and resecured boxes to ensure timely and accurate shipment.

Fostered positive working relationships with coworkers to promote a collaborative and efficient team environment.

Conducted regular audits to ensure compliance with company standards, identify discrepancies, and recommend improvements for operational efficiency.

Associate

Amazon
04.2020 - 01.2024

Trained new associates on company policies and procedures, ensuring a smooth onboarding process and adherence to operational standards.

Coached team members on problem-solving strategies to enhance decision-making and improve workflow efficiency.

Efficiently loaded cross-dock trailers, ensuring accurate and timely shipments while maintaining safety and operational standards.

Assistant General Manager

Began Enterprises
11.2016 - 04.2017
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.

Education

Certificate - Medical Billing And Coding

Professional Skills Institute
Toledo,Oh
12-2013

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Workplace safety
  • Complex Problem-solving
  • Data entry
  • Performance improvement
  • Forklift operation

Certification

CPR - currently expired

Timeline

Associate

Amazon
01.2024 - Current

Associate

Amazon
04.2020 - 01.2024

Assistant General Manager

Began Enterprises
11.2016 - 04.2017

Certificate - Medical Billing And Coding

Professional Skills Institute
Brooke Reese