Brooke Reisnauer
Raleigh,NC
Summary
Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bar Manager
Academy Street Bistro
05.2021 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Manager
Abbey Road Tavern
03.2018 - 12.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Science - Nursing
Durham Technical Community College
Durham, NC05-2027
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Timeline
Bar Manager
Academy Street Bistro
05.2021 - Current
Manager
Abbey Road Tavern
03.2018 - 12.2020
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Associate of Science - Nursing
Durham Technical Community College
Similar Profiles
Brittany RiveraBrittany Rivera
Server at Hickory Street Bistro LLCServer at Hickory Street Bistro LLC
Betty JessupBetty Jessup
Small Business Owner at Maple Street BistroSmall Business Owner at Maple Street Bistro
Lilia MendozaLilia Mendoza
Line Cook at Pear Bistro StreetLine Cook at Pear Bistro Street