Brooke Rice
Macon,GA
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership.
Responsive Customer Service Representative possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing 15+ years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.
Energetic professional proficient at maintaining smooth, efficient retail operations. Track record of exceeding sales quotas while building customer loyalty and retention.
Overview
14
14
years of professional experience
Work History
Customer Service Cashier
Walthall Oil Company
Macon, GA
03.2015 - 11.2022
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Assistant Store Manager
Tuesday Morning
Macon, GA
11.2011 - 03.2015
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Telemarketing Sales Representative
Muscular Dystrophy Association, MDA
Macon, GA
05.2009 - 10.2011
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Dialed past and prospective client phone calls to update on newest products and services, inquiring as to current and future needs and setting appointments to pursue opportunities.
- Set up new accounts and listed personal, demographic and payment information in system.
- Contacted private individuals or businesses by telephone to solicit sales.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
Education
High School Diploma -
Westside High School
Macon, GA05.2003
BBA - Business Administration And Management
Middle Georgia State University
Macon, GASkills
- Call Response and Transfer
- Policies and Procedures
- Customer Relations
- Creative Thinking
- Team Collaboration
- Service Minded
- Complaint Resolution
- Problem Solving
- Analytical Thinking
- Sales and Promotions
Timeline
Customer Service Cashier
Walthall Oil Company
03.2015 - 11.2022
Assistant Store Manager
Tuesday Morning
11.2011 - 03.2015
Telemarketing Sales Representative
Muscular Dystrophy Association, MDA
05.2009 - 10.2011
High School Diploma -
Westside High School
BBA - Business Administration And Management
Middle Georgia State University
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