Brooke Rice

• Coordinated floral arrangements for events, ensuring timely delivery and adherence to customer specifications.
• Developed strong client relationships through personalized service and effective communication of product offerings.
• Assisted in managing inventory levels, optimizing stock to reduce waste and improve availability.
• Trained new staff on operational procedures, enhancing team efficiency and consistency in service delivery.
• Fostered partnerships with management team at venue, promoting a cohesive working environment.

• Driven Sales Growth: Exceeded monthly beverage sales targets by 20% by actively upselling wine pairings and top-shelf liquor options.
• Mentorship & Training: Led pre-shift briefings for a staff of 15+ and trained 8 new servers on upselling techniques and menu mastery.
• Managed top-tier floor sections and private dining events, consistently achieving average party checks of $250+ and a 98% positive guest rating.
• Utilized knowledge of culinary ingredients and rare wine vintages to increase appetizer and dessert add-on rates by 15%.

• Revenue Growth: Expanded territory sales volume by 25% year-over-year through strategic prospecting and cross-selling.
• Account Acquisition: Onboarded 30+ new key accounts, including independent restaurants, regional chains, and specialty grocery retailers.
• Client Retention: Maintained a 95% client retention rate by conducting regular account reviews and optimizing product offerings.
• Product Promotions: Led product sampling and promotional campaigns that boosted sales of high-margin items by 18%.
• Market Expansion: Successfully launched new product lines across 50+ retail and foodservice locations within six months.

● Oversaw all accounting and operations for this $2MM business.

● Led a team of 30 staff members, increasing sales by 30% through mentorship on upselling products and superior service delivery.

● Responsible for event planning, marketing, and hosting charitable events.