Brooke Richards
New Franklin,OH
Summary
Dynamic business owner with a proven track record at NEO Allstars, excelling in strategic planning and relationship building. Successfully increased customer satisfaction and achieved financial growth through effective operations management and exceptional client service. Skilled in managing teams and financial reporting, fostering a high-performance culture that drives results.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
11
11
years of professional experience
Work History
Owner
Rubber City Steel Services
08.2022 - Current
- Manage day-to-day business operations.
- Manage payroll, accounts receivables and accounts payables
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
- Oversee daily operations, ensuring all tasks are completed accurately and efficiently by team members.
- Negotiate price and service with customers and vendors to decrease expenses and increase profit.
- Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Owner
NEO Allstars
05.2018 - 05.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Assistant Business Manager
KLE Construction
03.2014 - 05.2018
- Managed payroll, accounts receivables and accounts payables.
- Managed inventory of office materials and supplies.
- Maintained confidentiality while handling sensitive information related to clients or internal matters within the organization.
Education
Bachelor of Science - Sports Management
The Ohio State University
Columbus, OH05-2013
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Strategic planning
- Staff management
Timeline
Owner
Rubber City Steel Services
08.2022 - Current
Owner
NEO Allstars
05.2018 - 05.2022
Assistant Business Manager
KLE Construction
03.2014 - 05.2018
Bachelor of Science - Sports Management
The Ohio State University
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