Brooke Riedeman
Williamsburg,OH
Summary
Dynamic professional skilled in nurturing client relationships and resolving inquiries. Strong attention to detail drives service excellence and supports organizational goals. Demonstrates adaptability and effective communication to enhance customer satisfaction and team collaboration.
Overview
13
13
years of professional experience
Work History
Client Support Specialist
Mike Albert Fleet Solutions - Leasing
08.2021 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Delivered outstanding service to clients to not only maintain but to extend relationships for future business opportunities.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients and responding to incoming calls.
Service Advisor
Performance Kings Honda
09.2014 - Current
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
- Engaged with customers to understand and resolve issues and answer product questions.
- Greeted customers, confirmed orders for accuracy, provided samples, and completed transactions efficiently.
- Continuously met or exceeded daily service quality and performance scores.
- Processed payments and reconciled accounts, ensuring accurate financial records and efficient operations.
- Managed administrative support tasks daily, including processing paperwork, appointment requests, and payments in a busy [Type] office.
- Sold new and used vehicles to customers, providing detailed information on features and benefits.
New and Used Salesman
Superior Hyundai North
01.2014 - 09.2014
- Identified customer needs to deliver tailored product recommendations, enhancing sales opportunities.
- Demonstrated product features and educated customers on applications, facilitating informed purchasing decisions.
- Coached team members in effective sales techniques, contributing to consistent achievement of targets.
Education
Associate of Arts - Visual Communication Graphic Design
Ivy Tech Community College
Columbus, INHigh School Diploma -
Greensburg Community High School
Greensburg, INSkills
- Service excellence
- Customer resolution
- Customer relations
- Transaction processing
- Administrative support
- Data management
- Recordkeeping
- Time management
- Team collaboration
- Continuous improvement
- Conflict resolution
- Positive demeanor
Timeline
Client Support Specialist
Mike Albert Fleet Solutions - Leasing
08.2021 - Current
Service Advisor
Performance Kings Honda
09.2014 - Current
New and Used Salesman
Superior Hyundai North
01.2014 - 09.2014
Associate of Arts - Visual Communication Graphic Design
Ivy Tech Community College
High School Diploma -
Greensburg Community High School