Brooke Roach
Woodstock,GA
Summary
Hard-working professional with 3+ years of experience and a proven knowledge of customer satisfaction, sales administration, and customer communications. Aiming to leverage my skills to successfully fill the Customer Service Representative role at your company. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Cherokee Chophouse
Carlos Preston
Marietta, GA
01.2023 - 12.2023
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Followed all safety and sanitation regulations when handling food or drinks.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Receptionist
ADVANCED SPORTS CONSTRUCTION
Dallas, GA
01.2018 - 01.2023
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- File and maintain records
- Receive payment and record receipts for services.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
Server/Waitress
JOHNNYS PIZZA
Marietta, GA
09.2019 - 01.2021
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Inform customers of daily specials
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Associate of Science - Nursing Administration
Chattahoochee Technical College
Marietta, GA05-2026
Skills
- Attentiveness
- Adaptability
- Relationship Building
- Active Listening
- Organizational Skills
- Time Management
- Communication
- Customer Relations
- Customer Service
- Leadership
References
References available upon request
Timeline
Cherokee Chophouse
Carlos Preston
01.2023 - 12.2023
Server/Waitress
JOHNNYS PIZZA
09.2019 - 01.2021
Receptionist
ADVANCED SPORTS CONSTRUCTION
01.2018 - 01.2023
Associate of Science - Nursing Administration
Chattahoochee Technical College
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