Brooke Roach
Haymarket,VA
Summary
Dynamic Bartender Shift Manager with a strong focus on staff supervision, employee training, and customer service. Proven expertise in inventory management and menu development, ensuring operational efficiency and exceptional guest experiences.
Overview
13
13
years of professional experience
Work History
Bartender Shift Manager
Zandras
Haymarket, VA
08.2022 - Current
- Supervised bartending staff and ensured adherence to service standards.
- Trained new employees on drink preparation and customer service techniques.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Created innovative cocktail recipes to enhance the drink menu offerings.
- Resolved customer complaints effectively, ensuring a positive dining experience.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Managed daily administration and operations of beverage department, answering questions and monitoring task prioritization.
Lead Bartender
Giuseppe’s ristorante Italiano
Haymarket, VA
04.2013 - 08.2021
- Engaged with guests to provide exceptional service and build rapport.
- Supervised bar staff, ensuring efficient service and adherence to standards.
- Trained new bartenders on techniques, recipes, and customer service skills.
- Crafted unique cocktails using fresh ingredients and seasonal flavors.
- Maintained cleanliness and organization of bar area during peak hours.
- Managed inventory levels, ordering supplies to maintain optimal stock.
Education
Highland School
Warrenton, VASkills
- Menu development
- Inventory management
- Order management
- Liquor restocking
- Supply ordering
- Staff supervision
- New hire training
- Employee training
- Upselling strategies
- Promotions and events
- Bar cleanliness
- Attention to detail
- Customer service
Timeline
Bartender Shift Manager
Zandras
08.2022 - Current
Lead Bartender
Giuseppe’s ristorante Italiano
04.2013 - 08.2021
Highland School