Brooke Robinson
Vitality Counseling
Springfield,GA
2024
years of professional experience
Administrative Assistant / Insurance Biller managing patient scheduling and intake requests per week, denial follow-up, benefits verification, and patient billing in healthcare settings. Coordinates scheduling, intake, payment collection, client portals, and client records, managing 300+ patient records per month while keeping documentation aligned with HIPAA requirements.
Work History
Administrative Assistant / Insurance Coordinator
1 Year- Responded to client inquiries weekly by phone, email, and text while maintaining professional support.
- Processed insurance claims weekly, including billing adjustments, denials, and rejections for behavioral health services.
- Verified insurance benefits and communicated coverage details directly with carriers to support accurate claim handling.
- Managed patient scheduling, intake documentation, invoices, payment collection, and client account updates.
- Created and maintained client portals and electronic patient records in compliance with HIPAA requirements.
- Coordinated communication between therapists, clients, and practice leadership to keep daily workflow aligned.
- Retrieved and prepared client charts and records for insurance audits and documentation requests.
Curator (Remote)
5 Years 10 Months- Summarized key clinical details daily from provider-patient interactions for downstream documentation.
- Reviewed and curated recorded medical appointments weekly for accuracy and clinical usability.
- Maintained data integrity across digital healthcare systems by checking documentation for completeness and accuracy.
- Worked independently in a remote environment while balancing assigned records and daily priorities.
- Met productivity and quality expectations consistently through careful review of healthcare documentation.
Data Resource Specialist
3 Years- Prepared monthly reports for leadership review and approval meetings to support timely decision-making.
- Tracked SharePoint submissions monthly for compliance and formatting accuracy while managing policy and form updates.
- Managed organizational policy and form updates, keeping documentation current and aligned with internal standards.
- Recorded performance improvement meetings with senior leadership and transcribed official minutes for reference and follow-up.
- Monitored Joint Commission dashboards, completed monthly compliance updates, and supported department quality rounds and survey observations.
- Generated UB-04 data reports from CPSI systems, submitted quarterly transfer data to the Georgia Hospital Association, and supported state abstraction processing.
- Abstracted inpatient and outpatient charts for Medicare, Medicaid, and core measure reporting, then scanned and maintained electronic medical records in CPSI.
Staff Education Assistant / HR Specialist
2 Years- Prepared 10 reports monthly supporting personnel activities and staff education documentation.
- Maintained personnel files weekly, responded to HR records inquiries, and kept employee documentation current.
- Managed filing systems, scanned records, and maintained organized digital and physical documentation.
- Provided administrative office support through typing, mail distribution, recordkeeping, and data entry.
- Supported onboarding and placement coordination for nursing students completing clerical rotations while tracking staff education records.
Marketing Intern
- Completed marketing support tasks by organizing materials, updating records, and routing requests to the team.
- Prepared promotional materials and draft copy for internal review before distribution.
- Updated marketing files, contact lists, and project notes to support organized team workflows.
- Reviewed outgoing materials for formatting, consistency, and basic accuracy before release.
- Supported event preparation by assembling handouts, organizing supplies, and coordinating setup details.
- Entered campaign information into tracking systems and kept supporting records current.
- Assisted with meeting notes and follow-up documentation for ongoing marketing projects.
- Organized printed and digital assets for easy retrieval during campaign and event work.
- Assisted with basic research on competitors, audience interests, and promotional opportunities.
- Verified spelling, dates, and contact details across marketing documents before distribution.
- Collected feedback from team members and organized revisions for updated materials.
- Supported day-to-day administrative tasks to keep projects moving on schedule.
Education
- Medical Billing & Coding
Some Coursework Completed
- Business Administration
Some Coursework Completed
High School Diploma
Skills
Medical billing & insurance claims
Insurance verification
Patient scheduling & intake
Claims denials & rejections
Utilization Management
Insurance Verification
Medical records management
EMR/EHR systems
Documentation review
Data entry & data management
Release of information
Clinical abstraction
Chart reconciliation
Client portals
HIPAA compliance
Quality assurance & compliance
Performance improvement reporting
Transcription & meeting documentation
Healthcare administration
Administrative support
SharePoint
Customer service
Microsoft Office Suite
Team collaboration & communication
Timeline
Administrative Assistant / Insurance Coordinator
Vitality Counseling
01.2023 - 01.2024Read More
Curator (Remote)
PredictionHealth
01.2021 - 2021Read More
Data Resource Specialist
Effingham Health System
01.2017 - 01.2020Read More
Staff Education Assistant / HR Specialist
St. Joseph’s/Candler Hospital
01.2015 - 01.2017Read More
Effingham County High School
High School Diploma
Read More
East Georgia State College
from Business Administration
Read More
Ogeechee Technical College
from Medical Billing & Coding
Read More
Marketing Intern
Gulfstream Aerospace
2012 - 2013Read More