Brooke Rowley
Terre Haute,IN
Summary
Dynamic professional with experience as a Lead Pharmacy Technician at CVS Healthcare, excelling in customer service and decision-making. Proven track record of enhancing operational efficiency and maintaining high satisfaction ratings. Skilled in planning and organization, with a strong focus on accurate prescription processing and effective team collaboration.
Overview
15
15
years of professional experience
Work History
Personal Shopper
Instacart
03.2025 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Lead Pharmacy Technician
CVS Healthcare
10.2010 - Current
- Supervised up to six pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Helped the pharmacist clear problematic prescriptions and address customer questions to keep the pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
Education
Bachelor of Science - Psychology
Indiana State University
Terre Haute, IN05-2016
Master of Science - Human Resource Management
Capella
Minneapolis, MN05-2025
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Merchandise selection
- Delivery management
Timeline
Personal Shopper
Instacart
03.2025 - Current
Lead Pharmacy Technician
CVS Healthcare
10.2010 - Current
Bachelor of Science - Psychology
Indiana State University
Master of Science - Human Resource Management
Capella
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