Brooke Ruffin
Frisco,Texas
Summary
Hospitality professional with expertise in mixology, customer service, and inventory management. Proven ability to maintain high productivity in fast-paced environments while delivering exceptional guest experiences. Strong communication and teamwork skills facilitate adaptability to dynamic situations. Results-driven with a commitment to continuous learning and innovative problem-solving.
Overview
8
8
years of professional experience
Work History
Bartender/Ambassador
Renaissance Dallas at Plano Legacy West Hotel
Plano, Texas
07.2024 - Current
- Enhance guest experiences by applying brand values, and resolving concerns.
- Cultivate strong relationships with coworkers through effective communication.
- Craft custom cocktails using high-quality ingredients, and innovative techniques.
- Maintain comprehensive knowledge of bar offerings to prepare drinks and recommend food options.
- Recommend restaurants and activities to do in the surrounding area to out-of-town travelers and guests.
Server
The Holy Grail Pub
Plano, Texas
09.2023 - 10.2024
- Delivered information to guests for informed food and beverage selections.
- Ensured exceptional customer service in a high-volume pub environment.
- Maintained cleanliness and organization of dining area and bar premises.
- Collaborated with kitchen staff to facilitate seamless service flow.
- Trained new servers on restaurant policies and service standards.
Stylist Assistant
Neiman Marcus RTW
Oak Cliff, TX
06.2022 - 09.2024
- Collaborated with lead stylist, photographer, model, and digital tech in team settings on set.
- Organized daily set tasks, aligning materials with stylists' notes for seamless operations.
- Stayed informed on fashion trends to aid in effective styling of shoots.
- Assisted stylists by selecting appropriate apparel, accessories, and props for photoshoots.
- Managed styling equipment, inventory, racks, and shelves efficiently.
Bartender
Union Bear Brewing Co.
Plano, Texas
08.2020 - 01.2023
- Delivered accurate orders in fast-paced environment while directly engaging with guests.
- Prepared and served alcoholic beverages, recommending food pairings to enhance sales.
- Mixed and served diverse craft beers and cocktails to meet customer preferences.
- Trained new bartenders on techniques and detailed menu offerings.
- Developed expertise in beer styles and brewing processes to assist customers.
Real Estate Transaction Coordinator
Equity Cash Offer
Frisco, Texas
02.2018 - 08.2020
- Oversaw real estate transactions from initiation to completion, ensuring smooth processes.
- Managed contracts throughout buying and selling phases to maintain compliance.
- Coordinated effectively between buyers, sellers, and title companies to facilitate closings.
- Maintained strong relationships with clients, providing consistent updates on transaction progress.
- Assisted in preparation of contracts and closing documents for real estate deals.
- Organized files and maintained comprehensive records for ongoing transactions.
- Resolved issues promptly to minimize disruptions during transaction processes.
Education
High School Diploma -
Lake High School
Millbury, OH06.2015
High School Diploma - Sports Healthcare/Exercise Science
Penta Career Center
Perrysburg, OH06.2015
Skills
- Attention to detail
- Effective communication
- Time management and organization
- Customer service and problem solving
- Team collaboration and conflict resolution
- Upselling techniques
- Training and mentoring
- Sales expertise
- Multitasking and hospitality service
References
References available upon request.
Timeline
Bartender/Ambassador
Renaissance Dallas at Plano Legacy West Hotel
07.2024 - Current
Server
The Holy Grail Pub
09.2023 - 10.2024
Stylist Assistant
Neiman Marcus RTW
06.2022 - 09.2024
Bartender
Union Bear Brewing Co.
08.2020 - 01.2023
Real Estate Transaction Coordinator
Equity Cash Offer
02.2018 - 08.2020
High School Diploma -
Lake High School
High School Diploma - Sports Healthcare/Exercise Science
Penta Career Center