Summary
Overview
Work History
Education
Skills
Software
Timeline
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Brooke Rush

Brooke Rush

O'Fallon,MO

Summary

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

8
8
years of professional experience

Work History

Account Manager

Endurance Warranty Service
01.2023 - Current
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
  • Analyzed customer behavior and data to identify trends and develop customer retention strategies.
  • Built constructive customer relationships to improve loyalty and recommendations.

Customer Service/ Retention

Carshield
01.2020 - 12.2022
  • Provide excellent customer service as well as assist weary customers to see value of their coverage.
  • Investigating and resolving account issues immediately.
  • Retention Specialist last point of contact Actively listening to customers that are escalated, and ensuring concerns are handled quickly.

Server

Reign Restaurant
10.2020 - 08.2021
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Seasonal Head Cashier

Home Depot
11.2017 - 01.2020
  • Supervised activity of other cashiers.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Perform duties such as recruiting and training staff, assigning tasks, scheduling shifts, collecting cash, and reconciling cash with receipts.

Direct Support Professional

Emmaus Homes
06.2019 - 01.2020
  • As a DSP I help patients with daily activities, accompanying them to doctor appointments, cooking and serving meals, performing light housekeeping duties, running errands, and providing companionship to those with disabilities
  • CPR certified as well as a trained MED LEVEL 1 Tech.

Seasonal Sales Associate

Express
10.2016 - 01.2017
  • Ensure excellent customer experience during peak times such as Black Friday, and Holiday Sales.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

Bachelor of Science - Pediatric Nursing

Saint Charles Community College
Cottleville, MO
05.2026

High School Diploma -

Liberty High School
Wentzville, MO
05.2017

Skills

    • Client Relationship Management
    • Client acquisition
    • Sales strategy development
    • Policy understanding
    • Customer Retention Strategies
    • Loss Prevention
      • Customer Service
      • Money Handling
      • Vital signs monitoring
      • Safe Food Handling
      • Patient Care

Software

Moxy Solutions

ForteWeb

Microsoft 365

Timeline

Account Manager

Endurance Warranty Service
01.2023 - Current

Server

Reign Restaurant
10.2020 - 08.2021

Customer Service/ Retention

Carshield
01.2020 - 12.2022

Direct Support Professional

Emmaus Homes
06.2019 - 01.2020

Seasonal Head Cashier

Home Depot
11.2017 - 01.2020

Seasonal Sales Associate

Express
10.2016 - 01.2017

Bachelor of Science - Pediatric Nursing

Saint Charles Community College

High School Diploma -

Liberty High School

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Brooke Rush