Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
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Brooke Scott

Key West

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Morley
05.2021 - 05.2023
  • Resolved complex client inquiries while maintaining accurate records and confidentiality
  • Managed sensitive information and ensured accurate data entry into secure databases
  • Delivered efficient service in a fast-paced, compliance-regulated environment

Medical Group Executive

United States Air Force
05.2020 - 05.2021
  • Serve as principal advisor to the Medical Group Commander on executive-level management, strategic planning, and organizational effectiveness.
  • Direct and oversee daily operations across multiple clinics and medical support functions, ensuring compliance with DoD, Air Force, and Joint Commission standards.
  • Develop and implement strategic business plans to align medical group functions with installation and Air Force Medical Service (AFMS) objectives.
  • Lead resource management activities, including budget planning, manpower utilization, logistics, and contracting.
  • Coordinate with base agencies, higher headquarters, TRICARE contractors, and external stakeholders to ensure mission-aligned healthcare delivery.
  • Supervise and mentor senior civilian and enlisted healthcare administrators and staff.
  • Monitor and analyze performance metrics, identifying opportunities for process improvement and cost efficiency.
  • Ensure compliance with federal regulations, AFMS policies, and HIPAA requirements.

Executive Assistant

United States Air Force
05.2020 - 05.2021
  • Managed and safeguarded confidential personnel and medical records in accordance with federal security standards
  • Reviewed and verified documentation for compliance and accuracy
  • Coordinated schedules, correspondence, and official evaluations with leadership and administrative teams
  • Supported classified reporting systems and structured documentation

Personnel Specialist

United States Air Force
05.2018 - 05.2020
  • Maintained military personnel records with accuracy and attention to procedural compliance
  • Abstracted data and supported documentation programs analogous to healthcare EHR systems
  • Ensured regulatory compliance using MILPDS and related systems
  • Provided technical support to team members regarding documentation standards

Lead Housekeeper

Best Western
05.2016 - 05.2018
  • Supervised staff and enforced health, safety, and quality standards
  • Conducted routine audits and maintained detailed incident and supply logs
  • Trained team on policy adherence, contributing to smooth operations and inspection readiness

Warehouse Worker

Ontrac
05.2015 - 05.2016
  • Maintained organized inventory and accurate package handling records
  • Supported logistics team in high-volume operations with precision and accountability

Education

Master of Accountancy -

Davenport University
Grand Rapids, MI
07.2025

Bachelor of Business Administration - undefined

Davenport University
Grand Rapids, MI
04.2024

Associate of Science - Healthcare Administration

Martinsburg College
Martinsburg, WV
02-2018

Skills

  • Medical & Personnel Records Management
  • HIPAA & Data Privacy Compliance
  • Document Review & Data Abstraction
  • Administrative Operations & Support
  • Medical Terminology & Coding Concepts
  • Internal Audits & Quality Control
  • Secure Data Entry & Filing Systems
  • Interdepartmental Coordination
  • Military & Civilian Compliance Standards
  • Customer Service & Communication

Awards

Air Force Achievement Medal, In efforts to “flatten the curve” during the pandemic I coordinated with Emergency Operations Center to obtain several safety objects to include hand washing stations, temperature screening kiosks and plexiglass screens to protect over 4,000 Airmen.

Certification

Certificate in Comprehensive Medical Transcription- Dec 2017

Certificate in Medical Office Administration- Dec 2016


Timeline

Customer Service Representative

Morley
05.2021 - 05.2023

Medical Group Executive

United States Air Force
05.2020 - 05.2021

Executive Assistant

United States Air Force
05.2020 - 05.2021

Personnel Specialist

United States Air Force
05.2018 - 05.2020

Lead Housekeeper

Best Western
05.2016 - 05.2018

Warehouse Worker

Ontrac
05.2015 - 05.2016

Bachelor of Business Administration - undefined

Davenport University

Master of Accountancy -

Davenport University

Associate of Science - Healthcare Administration

Martinsburg College

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