Brooke Sequeira
Houston,TX
Summary
Dedicated server with a strong work ethic and exceptional customer service skills. Recognized for managing high-pressure situations and fostering team collaboration. Eager to enhance guest satisfaction and contribute to team success.
Overview
6
6
years of professional experience
Work History
Server
Napolis
Nacogdoches, TX
09.2023 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
- Collaborated with kitchen staff to streamline order preparation and improve service speed.
- Trained new servers on menu offerings and service standards, fostering team development.
- Adapted to high-pressure situations during peak hours, maintaining composure and professionalism.
Host
Marvinos
Cypress, TX
06.2023 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Host
Floyds
Cypress, TX
09.2020 - 08.2021
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Assisted in training new hosts on operational procedures and guest service standards.
- Handled customer inquiries and complaints with professionalism, enhancing guest satisfaction.
- Monitored dining area for cleanliness and organization, maintaining high standards of presentation.
- Took reservations and to-go orders by phone, answered customer questions, and provided accurate wait times.
Education
Psychology
Stephen F. Austin State University
Nacogdoches, TXSkills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Memory retention
Timeline
Server
Napolis
09.2023 - Current
Host
Marvinos
06.2023 - 08.2023
Host
Floyds
09.2020 - 08.2021
Psychology
Stephen F. Austin State University