Brooke Soares
Ft. Pierce,FL
Summary
Diligent and highly organized professional with a genuine passion for excellence and a history of consistently achieving exceptional results. Known for meticulous attention to detail and a commitment to exceeding expectations in every task. Proficient multitasker with strong social skills and a natural ability to build authentic relationships, fostering a positive and collaborative work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Lead
Schwazze
04.2021 - 06.2023
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Responded to and resolved customer questions and concerns.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
Server
Texas Roadhouse
10.2019 - 04.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular and new customers.
Receptionist
Fleur De Lis Salon
01.2018 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Front Desk Agent
Hyatt Place Daytona Beach Shores
02.2017 - 09.2019
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
Education
High School Diploma -
Atlantic High School
Port Orange, FL2016
Skills
- Customer Service: 10 years of experience in various environments
- Communication: Professional, genuine, intuitive Strong written and verbal communication
- Leadership: Experienced in leading and supervising teams, ensuring smooth operations, and fostering a positive work environment
- Adaptability: Skilled in adapting to fast-paced and dynamic environments, quickly learning new roles and responsibilities
- Organizational Skills: Strong organizational abilities to keep operations running smoothly, whether coordinating schedules, managing reservations, or maintaining records
Certification
- First Aid/CPR Certified
Calligraphy Artist
Use expertise in calligraphy to create beautifully handwritten or hand-crafted signs, often for events, businesses, or artistic purposes.
Timeline
Shift Lead
Schwazze
04.2021 - 06.2023
Server
Texas Roadhouse
10.2019 - 04.2021
Receptionist
Fleur De Lis Salon
01.2018 - 09.2019
Front Desk Agent
Hyatt Place Daytona Beach Shores
02.2017 - 09.2019
High School Diploma -
Atlantic High School
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