Brooke Sona
Farmington,NM
Summary
Proven track record in enhancing client satisfaction and team performance, notably at Jack O Smalley and Kelcy Reed. Excelled in strategic planning and verbal communication, significantly improving appointment systems and fostering competitive spirit. Skilled in organization and time management, adept at multitasking and maintaining confidentiality.
Overview
1
1
year of professional experience
Work History
Receptionist
Jack O Smalley
05.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Dance Coach
Kelcy Reed
07.2023 - 05.2024
- Enhanced team performance by implementing innovative dance techniques and strategies.
- Organized successful dance competitions, fostering a competitive spirit among students.
- Facilitated workshops on injury prevention and proper stretching techniques, promoting dancer safety and wellness.
- Developed diverse choreographies for various age groups, resulting in engaging performances.
- Coordinated with costume designers to create visually stunning ensembles that perfectly complemented each routine''s artistic vision.
- Improved overall group dynamics with effective communication and collaboration exercises.
- Collaborated with fellow coaches to design comprehensive dance programs for all skill levels.
- Maintained a positive learning environment by addressing any conflicts or concerns promptly and professionally.
- Increased student confidence through personalized coaching and constructive feedback.
- Provided feedback, guidance and support to students on participation and performance.
Education
High School Diploma -
Piedra Vista High School
Farmington, NMSkills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling
- Typing Speed
- Information Protection
- Strategic Planning
- Security awareness
- Office equipment operations
- Meeting Preparation
Timeline
Receptionist
Jack O Smalley
05.2024 - Current
Dance Coach
Kelcy Reed
07.2023 - 05.2024
High School Diploma -
Piedra Vista High School
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