Brooke Spofford
Cypress,TX
Summary
Positive and empathetic with excellent communication and problem-solving skills, consistently producing customer satisfaction and loyalty. I excelled at Pizza Hut by managing high call volumes and maintaining accuracy in cash transactions, demonstrating exceptional customer service and cash handling skills. Skilled in multitasking abilities to drive positive outcomes.
Overview
2
2
years of professional experience
Work History
CSR
Pizza Hut
Cypress, TX
11.2022 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Kohls Department Store
Cypress, TX
09.2022 - 11.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Used POS system to enter orders, process payments and issue receipts.
Education
Penn Foster Career School
Scranton, PA08.2021
Skills
- Customer service
- Cash handling
- Team collaboration
- Time management skills
Timeline
CSR
Pizza Hut
11.2022 - Current
Cashier
Kohls Department Store
09.2022 - 11.2022
Penn Foster Career School