Brooke Stanley
Columbus,OH
Summary
Dedicated young professional with 4 years of customer service experience. Skilled In handling multiple tasks effectively and efficiently in fast-paced environments. Committed to leveraging these qualities to contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server, Staff Trainer
TownHall
12.2020 - Current
- Conducted comprehensive onboarding training sessions for new staff members, emphasizing menu knowledge, customer service standards, and restaurant protocols.
- Provided exceptional customer service by actively anticipating and addressing guests' needs, responding to questions, and resolving any issues or concerns promptly and professionally.
- Confidently upheld professionalism and friendliness with guests in a fast paced work environment.
- Processed customer purchases accurately and efficiently, handling cash, credit card, and digital transactions.
Chiropractic Assistant
614 Chiropractic
09.2023 - 02.2024
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Contacted insurance carriers to determine patients' coverage.
- Assisted chiropractor during patient exams to implement treatment plans.
- Assisted team with various marketing projects that would engage new leads and potential customers.
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
Library Assistant
Hudson Library And Historical Society
09.2016 - 12.2019
- Answered questions from patrons and helped to find desired materials.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Assisted in organizing and preparing meeting rooms for local events.
Education
Bachelor of Arts - Strategic Communication Studies
The Ohio State University
Columbus, OH05-2025
Skills
- Customer relations
- Time management
- Positive and professional
- Team collaboration
- Problem-solving
- Confident in fast paced work environment
Certification
- Media Framing and Ethics Certificate
Timeline
Chiropractic Assistant
614 Chiropractic
09.2023 - 02.2024
Server, Staff Trainer
TownHall
12.2020 - Current
Library Assistant
Hudson Library And Historical Society
09.2016 - 12.2019
Bachelor of Arts - Strategic Communication Studies
The Ohio State University
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