Brooke Stene
Office Manager
Rochester,MN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Well-versed in sales, personnel management, accounting and inventory management. Highly dependable, ethical and reliable support of team and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
Work History
Office Manager / Front Desk
Zumbro Family Dental
6 2022 - Current
- Assist in optimizing dental practice operations by proactively identifying and updating patient communication and insurance policy information.
- Contribute to increased new patient acquisition through referrals from satisfied existing clients as a result of exceptional customer service skills.
- Provide excellent customer service by promptly addressing patient inquiries via phone, email, text or in-person interactions.
- Manage accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Prepare insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicate with insurance companies to dispute unpaid claims and verify patient coverages.
- Handle sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Ensure patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Regularly update comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Assistant Store Manager
Kohls Department Store
08.2007 - 06.2022
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Store Associate
Kohls Department Store
08.1998 - 08.2007
- Assisted customers
Education
Bachelor Of Applied Science - Aerospace Engineering
University of Minnesota - Twin Cities
Minneapolis, MN 09.1998 - 05.2004
Skills
Office Management
Administrative Support
Bookkeeping
Billing
Data Entry
Customer Service
Document Management
Organizational Skills
Financial Accounting
Timeline
Assistant Store Manager
Kohls Department Store
08.2007 - 06.2022
Bachelor Of Applied Science - Aerospace Engineering
University of Minnesota - Twin Cities
09.1998 - 05.2004
Store Associate
Kohls Department Store
08.1998 - 08.2007
Office Manager / Front Desk
Zumbro Family Dental
6 2022 - Current