Brooke Taylor
Carrollton,GA
Summary
Results-oriented student with expertise in providing exceptional customer service and efficiently managing order completion and delivery tracking. Utilize strong organizational skills, problem-solving abilities, and company knowledge to meet any requirement. Proven track record in building relationships and delivering high-quality administrative support.
Overview
1
1
year of professional experience
Work History
Customer Service Clerk
The UPS Store Inc.
Carrollton, GA
05.2023 - Current
- Assisted customers in selecting appropriate products or services to meet their needs.
- Resolved customer complaints in a timely manner.
- Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.
- Performed cashier duties including processing credit card payments and issuing receipts.
- Created new accounts for customers by entering personal information into computer systems.
- Maintained a clean work environment by adhering to company safety procedures.
- Responded to customer questions about products and services.
- Greeted customers upon entrance and handled cash and credit transactions.
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Managed efficient front office operations serving many customers per day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Responsible for opening and closing the store on occasion.
Education
High School Diploma -
Carrollton High School
Carrollton, GA05-2025
Skills
- Customer service excellence
- High-energy attitude
- Credit card payment processing
- Typing proficiency
- Conflict Resolution
- Critical Thinking
- Computer Proficiency
- Courteous demeanor
- Problem-solving abilities
- Customer Relations
- Positive and professional
Accomplishments
- Honors Courses
- Academic Letters
- Selected for the Governor's Honors Program
- Received Multiple Certificates of Honor
- National Honors Society Member
Affiliations
- Reading
- Art
Timeline
Customer Service Clerk
The UPS Store Inc.
05.2023 - Current
High School Diploma -
Carrollton High School
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