Brooke Taylor
Inland Empire,CA
Summary
Seasoned administrative professional with several years' of experience in high-efficiency office management within the community management industry. Demonstrated proficiency in workflow optimization, process improvements, and mastery of numerous software and system technologies. Proven record of delivering substantial cost savings across administrative operations, inventory oversight, and exceptional skill in resident relations.
Overview
8
8
years of professional experience
Work History
Assistant Community Manager
Greystar
Menifee, CA
07.2024 - Current
- Compiled reports on program outcomes and progress towards meeting lease-up objectives.
- Integral part of the lease-up team for a 237 unit community, contributing to near-stabilization within the first year of operations.
- Maintained accurate financial records related to organizational expenditures.
- Improved NOI through rent growth and expense management.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- supported pre-opening operations including staffing, model unit set up, vendor coordination, and establishing leasing procedures from the ground up.
Assistant Community Manager
Greystar
Corona, CA
03.2021 - 07.2024
- Monitored company performance against estimates and prepared annual budgets.
- Handled customer support for escalated situations, ensuring smooth office workflow.
- Maintained positive tenant relationships, addressing inquiries and requests promptly.
- Oversaw daily property operations, assisting approximately 276 residents with communication and record management.
- Managed rent collection processes, including issuing notices for late payments and eviction actions.
- Facilitated renewal obligations, generating charges and communicating reasonable rent increases to residents.
- Assisted with budgeting, expense tracking, and financial reporting activities.
- Coordinated repairs and maintenance, scheduling contractors for timely project completion.
Leasing Consultant
Greystar
Corona, CA
06.2018 - 03.2021
- Conquered the responsibility of maintaining a high occupancy percentage by identifying leads through thorough communication with prospective tenants, giving property tours, and addressing their inquiries to create long term residency.
- Staying informed about rental market trends and competitor properties.
- Improved customer satisfaction through expert resolution of resident conflict, property level issues, and/or maintenance concerns.
- Marketing available units through various channels and completing the market checklist and market survey monthly to ensure we are properly being advertised on various advertising sites.
- Received 2019 Leasing Professional of the Year
Leasing Consultant
Greystar
Laredo, TX
05.2017 - 08.2017
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Developed marketing strategies aimed at increasing leasing activity within the community.
Education
Associate of Arts - Advertising, Marketing, & Merchandising
Palomar College
San Marcos, CA01-2018
Skills
- Property management software expertise
- Integrated leasing management systems
- Client relationship management
- Data analysis with Excel
- Creative design with Adobe Suite
- Professional email correspondence
- Effective presentation delivery
- Collaborative teamwork abilities
- Analytical problem solving
- Efficient time management strategies
- Customer service orientation
- Hospitality industry knowledge
- Technical software fluency
- Self-motivated work ethic
- Influential leadership qualities
- Detail-oriented approach to tasks
- Strong organizational capabilities
- Deposit accounting
Timeline
Assistant Community Manager
Greystar
07.2024 - Current
Assistant Community Manager
Greystar
03.2021 - 07.2024
Leasing Consultant
Greystar
06.2018 - 03.2021
Leasing Consultant
Greystar
05.2017 - 08.2017
Associate of Arts - Advertising, Marketing, & Merchandising
Palomar College
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