Brooke Taylor

Princeton

Summary

Reliable and customer focused professional with experience answering phone calls, assisting customers, and working with technology in fast paced environments. Strong communication and organizational skills with the ability to multitask, learn new systems quickly, and provide friendly, efficient service.

Overview

years of professional experience

Work History

Sales Representative/Key Holder

T-Mobile

Princeton, WV

07.2025 - Current

Effectively allocated tasks during high traffic times to keep operations running smoothly and employees focused.
Streamlined opening and closing procedures as integral member of store staff.
Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Utilized CRM software to manage client information, track leads, and monitor sales progress.
Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Head Hostess/Server/Togo Server

Cracker Barrell Old Country Store

Princeton, WV

12.2022 - 08.2025

Resolved guest inquiries and complaints promptly, maintaining a positive dining environment.
Implemented strategies for improving guest satisfaction based on feedback analysis.
Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.

Education

High School Diploma -

Bland County High School

Rocky Gap, VA

Skills

Customer service
Customer relations
Customer relationship building

Interpersonal communication skills
Technical product knowledge
Networking techniques

Timeline

Sales Representative/Key Holder

T-Mobile

07.2025 - Current

Head Hostess/Server/Togo Server

Cracker Barrell Old Country Store

12.2022 - 08.2025

High School Diploma -

Bland County High School

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GREYSI RODRIGUEZGREYSI RODRIGUEZ

<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG