Steven Michael Hasser
Dayton,Ohio
Summary
Committed job seeker with a history of exceeding company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Sales Representative/Key Holder
Morris Home Furnishing
Centerville, OH
02.2023 - 01.2024
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Handled credit and debit card payment processing to complete purchasing experience.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Sales Associate
Android Vision TV
Dayton, OH
12.2022 - 01.2023
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Server Trainer
Cheesecake Factory
Beavercreek, Ohio
03.2019 - 10.2022
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Provided exceptional service to high volume of daily customers.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Earned Dayton location's only "Wow Moment."
Server Trainer
Olive Garden
Beavercreek, Ohio
03.2018 - 03.2019
- Instructed new staff members on food handling procedures and service techniques.
- Provided exceptional service to high volume of daily customers.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Won award from regional manager for guest satisfaction.
- Calculated charges, issued table checks and collected payments from customers.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
Press Operator
Destin Die Casting
Xenia, Ohio
09.2017 - 03.2018
- Operated equipment at required speed to drive proper alignment and registration.
- Set up and operated progressive presses to produce materials to customer specifications.
Kitchen Manager
Chipotle
Beavercreek, Ohio
08.2015 - 03.2017
- Trained employees on cooking techniques, safety standards and performance strategies.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Maintained budgeted food costs using tools within inventory management system.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Sales Cashier
The Wharf
Beavercreek, Ohio
09.2016 - 05.2019
- Recommended, selected and helped locate or obtained merchandise based on customer needs and desires.
- Stocked and replenished merchandise according to store merchandising layouts.
- Computed sales prices and totaled purchases with cash register.
Evening Manager
Springfield Soup Kitchen
Springfield, Ohio
02.2015 - 02.2016
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Trainer
Shell
Springfield, Ohio
02.2015 - 08.2015
- Ordered current pricing guide and entered current prices into computer increasing revenue by 9%.
- Trained newly hired top talent to fill key positions and maximize productivity.
General Manager
Speedway
Beavercreek, Ohio
06.2014 - 09.2014
- Recruited, interviewed and hired qualified staff for open positions.
- Designed sales and service strategies to improve revenue and retention.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Created schedules and monitored payroll to remain within budget.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Counseling Intern
McKinely Hall
Springfield, Ohio
05.2014 - 06.2014
- Communicated with patients during group therapy sessions and provided opportunities for participants to share personal experiences.
Customer Relations Executive
Southwest Airlines
Dallas, Texas
08.2011 - 01.2014
- Empowered to make CEO decisions during escalated incoming and outgoing management calls to customers.
- Executed 120 outbound calls each week to existing customers, resulting in sales increase.
- Consulted with customers to resolve service and billing issues.
- Numerous publications in company newsletter regarding accomplishments.
Sales Associate
Aflac
Florence, Kentucky
08.2010 - 05.2011
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Obtained signatures for financial documents and internal and external invoices.
- Developed trusting relationships with customers by making personal connections.
- Achieved newcomer fast start award.
Education
B.S - Psychology and Biblical Studies
Cincinnati Christian University
05.2010
Skills
- Presentations and Demonstrations
- Employee Interviewing
- Program Management
- Course Development
- Upselling Techniques
- Listening Skills
- Relationship Selling
References
Personal References I. Evans W- (317) 640-9223 II.Ron H- (937) 426-0633 III. Chris G- (937) 657-0413
Timeline
Sales Representative/Key Holder
Morris Home Furnishing
02.2023 - 01.2024
Sales Associate
Android Vision TV
12.2022 - 01.2023
Server Trainer
Cheesecake Factory
03.2019 - 10.2022
Server Trainer
Olive Garden
03.2018 - 03.2019
Press Operator
Destin Die Casting
09.2017 - 03.2018
Sales Cashier
The Wharf
09.2016 - 05.2019
Kitchen Manager
Chipotle
08.2015 - 03.2017
Evening Manager
Springfield Soup Kitchen
02.2015 - 02.2016
Trainer
Shell
02.2015 - 08.2015
General Manager
Speedway
06.2014 - 09.2014
Counseling Intern
McKinely Hall
05.2014 - 06.2014
Customer Relations Executive
Southwest Airlines
08.2011 - 01.2014
Sales Associate
Aflac
08.2010 - 05.2011
B.S - Psychology and Biblical Studies
Cincinnati Christian University
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