Brooke Tone
Huntington Beach ,CA
Summary
Dynamic RDA/Office Manager with proven expertise at HB Smiles in optimizing operations and enhancing patient relations. Skilled in financial oversight and staff management, I excel in training teams and ensuring compliance. Recognized for improving patient flow and implementing effective billing processes, I bring strong organizational skills and a commitment to excellence.
Overview
22
22
years of professional experience
Work History
RDA/Office Manager
HB Smiles
Huntington Beach, CA
08.2014 - Current
- Operations: Manage daily activities, office systems, supply ordering, and ensure smooth patient flow.
- Staff Management: Recruit, hire, train, schedule, evaluate, and motivate front-desk and clinical support teams.
- Financials: Oversee patient billing, insurance claims, accounts receivable, payroll, and budget implementation.
- Patient Relations: Handle scheduling, manage patient accounts, explain treatment plans, and resolve complaints.
- Compliance: Ensure adherence to HIPAA, OSHA, and other state/federal regulations.
- Marketing: May assist with marketing, website updates, and public relations.
- Technology: Utilize and manage practice management software (like Dentrix, Open Dental), billing systems, and communication tools.
RDA/Office Manager
Darby Kaiser DDS
Los Alamitos, CA
02.2004 - 04.2008
- Operations: Manage daily activities, office systems, supply ordering, and ensure smooth patient flow.
- Staff Management: Recruit, hire, train, schedule, evaluate, and motivate front-desk and clinical support teams.
- Financials: Oversee patient billing, insurance claims, accounts receivable, payroll, and budget implementation.
- Patient Relations: Handle scheduling, manage patient accounts, explain treatment plans, and resolve complaints.
- Compliance: Ensure adherence to HIPAA, OSHA, and other state/federal regulations.
- Marketing: May assist with marketing, website updates, and public relations.
- Technology: Utilize and manage practice management software (like Dentrix, Open Dental), billing systems, and communication tools.
Education
High School Diploma -
Edison High School
Huntington Beach, CACertificate DA - Dental
Bryman Institute
CA09.2003
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Employee training
- Training and coaching
- Administrative oversight
- Supply management
- Staff hiring
- Conflict management
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Scheduling coordination
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Human resources
- Policy implementation
- Workflow optimization
- Financial reporting
- Financial tracking
- Expense reporting
- Team supervision
- Staff training
- Financial accounting
- Report preparation
- Event coordination
- Business administration
- Facility management
- Meeting planning
- Team bonding
- Workflow planning
- Documentation expertise
- Policy and procedure modification
- Compliance monitoring
- Budgetary planning
- Technical support
- Decision-making
- Teamwork and collaboration
- Schedule management
- Team leadership
- Goal setting
- Budget management
- Process improvement
- Staff development
- Teamwork
- Problem-solving
- Time management
- Multitasking and organization
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
Timeline
RDA/Office Manager
HB Smiles
08.2014 - Current
RDA/Office Manager
Darby Kaiser DDS
02.2004 - 04.2008
High School Diploma -
Edison High School
Certificate DA - Dental
Bryman Institute