Brooke Valenzano
Port St. Lucie,FL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Server/Bartender
Bazzar Ave Cafe
Lake Worth, FL
03.2010 - 04.2012
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Owner/Operator
Willowbrook Farm LLC
Boynton Beach, FL
03.2012 - 10.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Active equestrian for 25 years in regards to training, riding, sales, and equine management.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Maintained up-to-date administrative records to monitor operational conditions.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
Server
First Watch
Wellington, FL
11.2022 - 03.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
Front Desk Manager
Boulevard Hair Boutique
Port Saint Lucie, FL
05.2023 - 01.2024
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded to telephone, email, and in-person inquiries regarding reservations, salon information and guest concerns.
- Oversaw front desk operations with eye for salon reputation, staff productivity and operational efficiency.
- Prepared weekly employee work schedules for team members.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Answered multi-line phone system to respond to inquiries.
- Increased customer service ratings through personable service.
- Collected deposits, fees and payments.
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained general appointment calendar and set shift schedules.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Achieved personal sales goals by upselling products to meet individual needs.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
- Managed cash flow, business transactions, banking and accounting processes.
- Recruited, trained and supervised employees.
- Recorded weekly supply and inventory needs.
- Cross-sold and up-sold new haircare products, increasing earnings 20% per month.
Server
Monarch Country Club Palm City Florida
Palm City, FL
09.2023 - 03.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
Medical Receptionist
Palm City Animal Medical Center
Palm City, FL
01.2024 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information.
- Maintained strict confidentiality of patient information, and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
Education
N/A - Liberal Arts And General Studies
Santa Fe College
Gainesville, FLHigh School Diploma -
North Marion High School
Citra, FL05.2008
Skills
- Leadership and People Development
- Strategic Planning
- Industry Expertise
- Employee Motivation and Performance
- Effective Communicator and Public Speaker
- Integrity and Transparency
- People and Culture
- Approachable and Outgoing
- Managing Employee Relations
- Adaptable and Flexible
- Thrive Under Pressure
- Management Team Leadership
Timeline
Medical Receptionist
Palm City Animal Medical Center
01.2024 - Current
Server
Monarch Country Club Palm City Florida
09.2023 - 03.2024
Front Desk Manager
Boulevard Hair Boutique
05.2023 - 01.2024
Server
First Watch
11.2022 - 03.2023
Owner/Operator
Willowbrook Farm LLC
03.2012 - 10.2022
Server/Bartender
Bazzar Ave Cafe
03.2010 - 04.2012
N/A - Liberal Arts And General Studies
Santa Fe College
High School Diploma -
North Marion High School