Brooke Vibrock
Columbus,MS
Summary
Dynamic Senior Lifeline Specialist at Cadence Bank with a proven track record in process optimization and expert problem-solving. Successfully streamlined communication across departments, enhancing efficiency and training. Recognized for exceptional customer relations and attention to detail, driving improvements that align with organizational goals.
Overview
7
7
years of professional experience
Work History
Senior Lifeline Specialist
Cadence Bank
02.2018 - Current
- Handles all call and email requests from our Cadence Bank employees across all internal departments and Lines of Business.
- Identifies and reports gaps in processes, policies and procedures to management.
- Recommends system changes when new products are implemented and gaps are identified.
- Works as a liaison between the employees and internal departments to streamline information.
- Provides feedback to management on ways to improve efficiencies, training and procedures.
- Reviews Legal documentation for POA, Estate and Trust accounts before the branch originates the account.
- Skill and ability to solve problems and make sound decisions based upon set procedures.
- Ability to comprehend and communicate bank products, services, rules, fees and disclosures.
- Manages outstanding issues to ensure a timely resolution.
- Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Identifies and escalates unique situations or issues that do not fall within set procedures and guidelines.
Education
Bachelor of Arts - Psychology
The University of Alabama
Tuscaloosa, AL12-2006
Skills
- Customer relations
- Expert problem solving
- Process optimization
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Attention to detail
- Time management
- Excellent communication
- Knowledge sharing
Timeline
Senior Lifeline Specialist
Cadence Bank
02.2018 - Current
Bachelor of Arts - Psychology
The University of Alabama