Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Wallace

Orlando,FL

Summary

Energetic restaurant professional effective at handling high workloads in fast-paced environments. Satisfy customer needs and bring in repeat business by working well with front- and back-of-house teams.

Overview

3
3
years of professional experience

Work History

Server

Olive Garden
03.2024 - Current
  • Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server & Bartender

Beef 'O' Brady's
11.2023 - 03.2024
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.

Night Auditor

Hyatt
02.2022 - 02.2023
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Kept accounts in balance and ran daily reports to verify totals.

Education

Associate of Arts - Psychology

Broward College
05.2025

Skills

  • Exceptional customer service
  • High-volume dining
  • Food handling
  • Professional Attitude

Timeline

Server

Olive Garden
03.2024 - Current

Server & Bartender

Beef 'O' Brady's
11.2023 - 03.2024

Night Auditor

Hyatt
02.2022 - 02.2023

Associate of Arts - Psychology

Broward College

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Brooke Wallace