BROOKE WILLIAMS
Georgetown
Summary
Experienced with crafting and serving specialty coffee beverages. Utilizes customer service skills to enhance overall guest experience. Strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Rivery Coffee and Bagels
01.2025 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Retail sales Associate
Once Upon a Child
11.2024 - 01.2025
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
Barista/Shift Lead
Dutch Bros
11.2022 - 10.2024
- I started as a Barista and was promoted to Shift lead in March 2024
- Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Developed strong relationships with regular customers.
- Managed cash registers accurately.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Receptionist
Melot Chiropractic
08.2022 - 10.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Customer service/cashier
Hteao
02.2022 - 08.2022
- Answering Customers Questions
- Explaining promotions and sales to customers
Education
Highschool -
Eastview Highschool
Georgetown, TX03.2023
Skills
- Espresso preparation
- Menu knowledge
- Milk frothing
- Inventory management
- Attention to detail
- Multi-tasking
- Time management
- Problem-solving
- Opening and closing duties
- Exceptional customer service
- Team leadership
Certification
- Food Handler's Certification
- Texas Driver's License
- Alcohol Server/Seller Certification (TABC)
Timeline
Barista
Rivery Coffee and Bagels
01.2025 - Current
Retail sales Associate
Once Upon a Child
11.2024 - 01.2025
Barista/Shift Lead
Dutch Bros
11.2022 - 10.2024
Receptionist
Melot Chiropractic
08.2022 - 10.2022
Customer service/cashier
Hteao
02.2022 - 08.2022
Highschool -
Eastview Highschool
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