Summary
Overview
Work History
Education
Skills
Timeline
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Brooke Williamson

Winter Garden,FL

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

7
7
years of professional experience

Work History

Server

Walt Disney World Company
08.2024 - Current
  • Provide attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Work with POS system to place orders, manage bills, and handle complimentary items.

Server

Osha Thai Kitchen & Sushi
08.2020 - 06.2024
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Recipient of Employee of the Quarter Award & trainer
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.


Disney College Program Cast Member

Walt Disney World Co.
01.2022 - 06.2022
  • Provided a tailored and diverse customer experience by building rapport with customers, delivering the company's inclusive culture to daily interactions, and showing empathy to customers
  • Responsible for guest safety as it pertained to rides and attractions with specific emphasis on protocol and procedure
  • Maintained full-time business studies while managing a full-time schedule as a Disney College Program Cast Member and learned about Disney's Five Keys while being mentored by leaders within the company
  • Achievements: Received official Cast Compliments from customers and leaders, and received an ideal Supervisor Evaluation

Server

Assaggio's Pizzeria Ristorante
01.2018 - 08.2020
  • Responsible for positive store upkeep and serving customers to their satisfaction
  • Knowledge of point of sale (POS) systems and keeping track of customer transactions

Education

Bachelor of Science - Business Administration

William Peace University
Raleigh, NC
12.2022

Skills

  • Exceptional customer service
  • Guest Engagement
  • Safe Food Handling
  • Menu Memorization
  • Sales expertise
  • TIPS Certification
  • Food Handlers Certification

Timeline

Server

Walt Disney World Company
08.2024 - Current

Disney College Program Cast Member

Walt Disney World Co.
01.2022 - 06.2022

Server

Osha Thai Kitchen & Sushi
08.2020 - 06.2024

Server

Assaggio's Pizzeria Ristorante
01.2018 - 08.2020

Bachelor of Science - Business Administration

William Peace University

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Brooke Williamson