Brooke Wilson
Friendswood
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
Dispatcher
City of Gardena
01.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely routes.
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Transportation Dispatcher
Inglewood Unified School District
04.2016 - 01.2021
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding any issues.
- Provided training and guidance to new dispatchers.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
School Bus Driver
First Student Transportation
08.2012 - 04.2016
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
Education
High School Diploma -
Crenshaw Learn Charter High School
Los Angeles, CA06-2004
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Stress tolerance
- Prioritizing calls
Timeline
Dispatcher
City of Gardena
01.2023 - Current
Transportation Dispatcher
Inglewood Unified School District
04.2016 - 01.2021
School Bus Driver
First Student Transportation
08.2012 - 04.2016
High School Diploma -
Crenshaw Learn Charter High School
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