Brooke Wilson
Licensed Esthetician (graduating 04/2026)
West Palm Beach,FL
Summary
Licensed Esthetician and Skin Care Consultant with more than 220 hours of professional training.
Experienced with providing comprehensive skincare services, including facials, peels, and waxing. Utilizes client-focused approach to create customized treatment plans tailored to individual needs. Knowledge of latest skincare products and techniques ensures continuous client satisfaction and retention.
Overview
12
12
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Billing Specialist
Walgreens
03.2022 - Current
- Assist the pharmacy with resolving third party insurance rejections following established guidelines and standard operating procedures.
- Report any actions and communications from physician’s office or pharmacy on a specific application. Document contact interactions, records details, prescription changes, comments and actions taken.
- Keep protected health information safe and private.
- Review and analyze prescription data to ensure proper physician instructions are being followed.
- Act as a liaison between the patient, pharmacist, and doctor’s office to ensure that patients get their important medications on time.
Bilingual Customer Service Specialist
Walgreens
03.2022 - 07.2023
- Handle customer complaints via Email and Telephone by providing solutions, often within a time limit to ensure the customer is satisfied.
- Learn to identify customer needs or desires in order to recommend the appropriate product or service.
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
- Keep a record of incoming inquiries to be able to reference them at a later date.
- Be able to process orders, forms, applications, or requests.
- Work with colleagues when necessary to resolve customer complaints.
Customer Service Associate
Vidacann
06.2020 - 12.2020
- Greet and Check-in customers as they enter.
- Verification of customer ID and cannabis card status.
- Discuss and make appropriate product recommendations to customers based on their physician’s recommendation.
- Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing products to customers.
- Dispense medication and collect payment via POS register (cash, debit, etc).
- Maintain strict controls on product, cash, and patient data at all times.
- Stay current with the latest industry and product knowledge.
- Support all marketing and sales efforts of the company to ensure sales goals are met.
- Perform other regular duties related to maintaining a safe and clean retail store environment as needed.
Human Resources Associate
Hippocrates Health Institute and Spa
03.2019 - 09.2019
- Organized and re-formatted employee records in a private and legal manner.
- Partnered with the Director of HR on any necessary legal compliance or data record keeping pertaining to the company’s current climate.
- Partnered with department managers and Director of HR to determine staffing needs.
- Amended, created and communicated any changes to Employee Handbook or Company Policies or necessary legal waivers.
- Aided in boosting and influencing company and employee morale by promoting and organizing social and educational workshops.
- Acting as the first point of contact for employees on any Human Resources related queries, as well as other pertinent life circumstances the company could aid in.
- Screening resumes and candidates for open positions as well as other recruitment tasks.
- Onboarding tasks thereafter and any other necessary administrative and collaborative tasks needed by the Human Resources department.
Customer Service Associate
Burlington Coat Factory
06.2014 - 01.2015
- Conducted and monitored sales, exchanges and returns, then collected and reconciled tills at the end of shift.
- Managed layaway operations with regular purchases and assisted customers with inquiries and services.
- Maintained presentation and organization of the sales floor.
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FL 05.2001 -
Associate of Science - Nursing
Palm Beach State College
Lake Worth, FL05-2028
Skills
- Fluent in Spanish
- Infection control
- Guest services expertise
- Microdermabrasion, Light Therapy, Ultrasonic and Chemical peel proficiency
- Client consultation
- Spa retail sales
- Relationship building and management
- Verbal and written communication
- Typing speed 75 WPM
- Proficient with Microsoft Word, PowerPoint, and Beginner/Basic Excel
Accomplishments
- completed Dermalogica Expert certification
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Licensed Esthetician (2026-2028)
Timeline
Licensed Esthetician (2026-2028)
04-2026
HIV
03-2026
Barbecide
03-2026
Lucacide
03-2026
DV/Human Trafficking Awareness
03-2026
Skinny on Skin by Impact Melanoma
02-2026
Billing Specialist
Walgreens
03.2022 - Current
Bilingual Customer Service Specialist
Walgreens
03.2022 - 07.2023
Customer Service Associate
Vidacann
06.2020 - 12.2020
Human Resources Associate
Hippocrates Health Institute and Spa
03.2019 - 09.2019
Customer Service Associate
Burlington Coat Factory
06.2014 - 01.2015
Associate of Arts -
Palm Beach State College
05.2001 -
Associate of Science - Nursing
Palm Beach State College