Estefhany Francisco
EAST ELMHURST,NY
Summary
Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen. Hardworking employee with customer service, multitasking and time management abilities.
Overview
5
5
years of professional experience
Work History
Billing Specialist
The Dermatology Specialty
Long Island City, NY
04.2023 - Current
- Resolved discrepancies between customers' remittances and invoices received.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Processed credit card transactions through Point-of-Sale terminals or online systems.
- Worked closely with patients to discuss payment arrangements when needed.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Collected, posted and managed patient account payments.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
Cashier
Michaels Arts and Crafts
Queens, NY
05.2022 - 04.2023
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Directed trash removal and sanitation procedures to keep aisles and register area organized
- Worked closely with front-end staff to assist customers
- Helped with purchases and signed customers up for rewards program
- Answered product questions with up-to-date knowledge of sales and store promotions
- Delivered high level of customer service to patrons using active listening and engagement skills
- Processed sales transactions to prevent long customer wait times
- Processed refunds for worn damaged and broken merchandise
Volunteer
Community Tax Aid - CTA
02.2023 - 03.2023
- Entered data into computer systems, updating records and files with new information.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Produced US and state income, gift tax and estate tax returns for individuals.
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
Cashier
KFC, Jackson
, NY
06.2019 - 11.2021
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Trained new team members in cash register operation, stock procedures and customer services
- Processed refunds for worn damaged and broken merchandise
- Operated cash register or POS system to receive payment by cash, check and credit card
- Collected payments and provided accurate change
- Answered customer questions and provided store information.
Education
BBA - Accounting, Economics
Queens College of The City University of New York
12.2022
Minor - Economics
Queens College of The City University of New York
Flushing, NY12.2022
Skills
- Cash Handling
- Customer Service
- POS Systems
- Staff Supervision
- Honest and Dependable
- Problem Solving
- Detail-Oriented
- Employee Training
- Credits and Refunds
- Work Task Prioritization
- Credit and Cash Transactions
- Community service
- Team collaboration
- Document management
- Fluent in Spanish
- Payment posting
- Claims Processing
- Insurance Verification
- HIPAA Compliance
- Accounts receivable expertise
- Customer Account Management
- Check processing
- Itemized Statement Preparation
- Payment Transactions
Languages
English
Professional
Spanish
Professional
Timeline
Billing Specialist
The Dermatology Specialty
04.2023 - Current
Volunteer
Community Tax Aid - CTA
02.2023 - 03.2023
Cashier
Michaels Arts and Crafts
05.2022 - 04.2023
Cashier
KFC, Jackson
06.2019 - 11.2021
BBA - Accounting, Economics
Queens College of The City University of New York
Minor - Economics
Queens College of The City University of New York
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