Danielle Decker
Riverview
Summary
Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities, and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.
Overview
13
13
years of professional experience
Work History
Billing Specialist
Tellihealth
10.2022 - Current
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Part Time Key Holder
Torrid
06.2023 - 01.2026
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Front Desk/ Front Office Manager
Florida Eye Specialists And Cataract Institute
06.2019 - 10.2022
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Floater Teacher
Little Foot Steps Academy
04.2018 - 06.2019
- Built and maintained environment that stimulated learning and supported student achievement.
- Exercised great adaptability in transitioning between assigned classrooms.
- Managed disciplinary actions for unacceptable behavior, working with individuals and supporting educational elements of remediation process.
- Supported students from varying backgrounds in ways necessary for successful grade completion.
- Worked with children from infant to school age
Substitute Teacher, K-5
Kelly Educational Staffing
01.2014 - 06.2019
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
Floater Teacher
Taylor Learning Center
10.2012 - 01.2014
- Released Teachers for their breaks throughout the day
- Worked the after school program
- Helped make and deliver lunches to the rooms
- I was 2nd in charge of the summer program.
- Cleaned and closed down the center
Education
Associate of Arts - Elementary Education
University of Phoenix
Tempe, AZ06.2016
Bachelor of Science - Elementary Education
University of Phoenix
Tempe, AZ01-2028
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Store maintenance
- Workplace Safety
- Bank Deposits
- Staff Training and Development
- Alarm systems
- Child Development
- Verbal and written communication
Timeline
Part Time Key Holder
Torrid
06.2023 - 01.2026
Billing Specialist
Tellihealth
10.2022 - Current
Front Desk/ Front Office Manager
Florida Eye Specialists And Cataract Institute
06.2019 - 10.2022
Floater Teacher
Little Foot Steps Academy
04.2018 - 06.2019
Substitute Teacher, K-5
Kelly Educational Staffing
01.2014 - 06.2019
Floater Teacher
Taylor Learning Center
10.2012 - 01.2014
Associate of Arts - Elementary Education
University of Phoenix
Bachelor of Science - Elementary Education
University of Phoenix