Brooke Burns
Goleta,CA
Summary
Experienced with guest relations, decitated to fostering a warm and welcoming atmosphere for positive experiemces. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Consistently maintains a high standard of service and fostering positive guest experiences.
Overview
5
5
years of professional experience
Work History
Host
Bar Lou Montecito
02.2025 - Current
- Greeted guests promptly and warmly, effectively accommodating all guest requests to ensure an excellent dining experience.
- Managed seating throughout the restaurant to ensure efficient flow of service.
- Assisted with the preparation of the restaurant before brunch, lunch, and dinner services.
- Answered the phone to handle guest inquiries, including scheduling reservations through Resy and completing takeout orders.
Host
Old Chicago
06.2024 - 03.2025
- Warmly welcomed guests upon arrival, efficiently seating over 100 guests per shift.
- Answered the phone to handle guest inquiries and receive takeout orders.
- Maintained a clean front-of-house area to ensure a positive dining experience.
- Regularly communicated with servers and chefs to ensure smooth dining operations.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Barista
The Human Bean
03.2022 - 01.2023
- Memorized 30+ menu items and created custom drinks for up to 100 customers per shift.
- Fulfilled customer orders including hot and cold drinks, seasonal items, food items, and special requests.
- Provided friendly and quick customer service during periods of high volume.
- Responsible for overseeing and training new hires.
Store Associate
UU Yogurt
03.2021 - 03.2022
- Independently prepared the store for the day. Includes prepping machines, prepping toppings, and taking machine temperatures.
- Independently closed the store for the night. Includes dismantling machines, cleaning the store, taking out trash.
- Followed COVID-19 protocols for store cleanliness and customer safety.
- Trained new hires on company policies and protocols.
- Ensured excellent customer service skills and commitment to customer satisfaction.
Education
Bachelor of Science - Biology
University of California
06.2026
High School -
Beaverton High School
06.2022
Skills
- Customer service
- Front of house organization
- Effective time management
- Adaptability
- Detail-oriented
- POS software
- Team collaboration
Timeline
Host
Bar Lou Montecito
02.2025 - Current
Host
Old Chicago
06.2024 - 03.2025
Barista
The Human Bean
03.2022 - 01.2023
Store Associate
UU Yogurt
03.2021 - 03.2022
Bachelor of Science - Biology
University of California
High School -
Beaverton High School
Awards
- AP Scholar with Honors (2021)
- All-Star Academic Award (2021)
- AP Scholar with Distinction Award (2022)