Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

BROOKELYNN JONES

Columbia,SC

Summary

Results-driven Office Specialist highly skilled in account management and information systems. Offering expertise in sales, administration, focused on securing customer ties and maintaining quality, compliance, and service standards. Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient.

Overview

4
4
years of professional experience

Work History

Care Coordinator

TBD Communications
Columbia, SC
03.2024 - Current
  • Utilizes clinical and analytical skills to identify care coordination needs and facilitate care during any type of transition of care.
  • Communicates with community providers, TRICARE beneficiaries, Military Treatment Facilities (MTF), Veterans, VAMCs and facilities to coordinate care.
  • Ensures authorizations are in place to meet clinical care needs.
  • Accurately and completely document coordination activities in the Medical Management System (MMS).
  • Refer cases to other TRICARE programs, as indicated.
  • Participates in Quality Improvement Projects, as indicated in project documents.
  • Identifies and reports potential quality or fraudulent cases to Clinical Quality and/or Program Integrity.
  • Performs other duties as assigned.

Grocery clerk

Target
Columbia
03.2023 - 04.2024
  • Greet customers with a friendly smile and voice
  • Get the customer through my line as quickly as possible
  • Make my customers feel welcomed
  • Working efficiently to get task done.

Retention Specialist

Teleperformance
Columbia
03.2020 - 07.2021
  • Achieved high customer satisfaction scores by de-escalating complaints quickly
  • Handled large volume of incoming calls and utilized sales strategies to converse with customers and upsell
  • Monitored multiple databases to effectively assist with existing customer concerns while educating them regarding products and services
  • Worked to find resolutions for customers desiring to deactivate or downgrade services
  • Followed-up with customers by making outbound calls and submitted trouble tickets to further assist.

Education

High school or equivalent -

Richland Northeast High /school
Columbia, SC
07.2021

Skills

  • Customer Service
  • Sales
  • Communications
  • Merchandising
  • Organizing
  • Interpersonal communication
  • Problem solving
  • Insurance Practices
  • Patient Education
  • Documentation
  • Medical terminology understanding
  • Scheduling
  • Goal Setting

References

References available upon request.

Timeline

Care Coordinator

TBD Communications
03.2024 - Current

Grocery clerk

Target
03.2023 - 04.2024

Retention Specialist

Teleperformance
03.2020 - 07.2021

High school or equivalent -

Richland Northeast High /school

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BROOKELYNN JONES