Brookia Pryor

• Answer high-volume phone calls, assist patients with inquiries, and direct calls to appropriate departments.

• Collect, verify, and update patient demographic and insurance information to ensure accurate registration and billing.

• Coordinate and fax medical record requests to outside providers and healthcare facilities.

• Schedule, reschedule, and confirm patient appointments while managing provider schedules.

• Maintain accurate electronic medical records and ensure compliance with HIPAA regulations.

• Checked in patients and ensured complete and accurate documentation before procedures.
• Managed patient charts and processed incoming calls for efficient communication across departments.
• Assisted with pre-registration, updated census logs, and verified on-call schedules.
• Organized and maintained filing systems to ensure quick retrieval of medical records.
• Stock Personal Protective Equipment.
• Stock Blanket warmers and gloves.
• Round on unit. Report unit conditions and hazards in EPIC and Onelink.
• Responsible for rental bed ordering.

• Monitored cognitive stimulation by engaging residents with coloring, favorite movie screenings, and tracking their progress.
• Submitted detailed reports on observed behaviors before scheduled deadlines.
• Developed creative, customized therapeutic programs that addressed unique patient interests and abilities.
• Participated in staff meetings and trainings to stay current on best practices for patient care and engagement.