JACQUELINE VILLAR
Antioch,CA
Summary
To put into practice my education, experience, skills, and knowledge in a career with growth potential
Overview
22
22
years of professional experience
Work History
Medical Receptionist
Diablo Valley Pediatric Medical Group
Concord, CA
03.2003 - Current
- Follows appropriate patient registration/check in, check out policies and procedures
- Verify and update all patient demographic information
- Collects co-pays and all other office fees
- Create new patient accounts
- Manage electronic in-basket
- Generate appropriate forms needed for all appointments per office policy
- Order office supplies
- Epic Systems
- Scheduling Appointments, Answering Telephones, Confirming all appointments and rescheduling appointments when we have a doctor schedule change
- Read and identifies patient prescriptions
- Scan written medical charts into electronic health system
- Medical Record Release Requests, Hedis Release Requests
- Receiving faxes
- Medical Terminology
- Electronic Medical Records
- Signing up patients for my hill chart for Epic
- Explain how to connect to an already scheduled video visit on the my hill chart patient portal
- Explain how to initiate an E-Visit with your care provider on the my hill chart patient portal
- Screen all patients for travel screening
- Request outside records for patients and call for care everywhere ID to pull in medical records when needed
- Answers high volume of office calls daily
- Able to comprehend doctor documentation and medical terminology
- Make call back on telephone triages for patients
- Triage patient calls for same day appointments
- Works fast and efficiently in busy pediatric office
- Records all data for provider using electronic health records
- Experience in written charting
- Excellent verbal customer service skills due to over 21 years experience working with the public
- Adaptable to schedule change and shift in office pace
- Follows guidelines of HIPPA and respects patient privacy
- Able to type 50 wpm
- Predetermines monthly schedule of patient appointments for seven providers
- Works closely with the billing department to confirm insurance coverage and eligiblity
Education
Graduate Certificate - Medical Assistant
Boston Reed Company
Pittsburg, CA06-2000
High School Diploma -
Antioch High School
Antioch 06-1996
Skills
- Follow appropiate patient registration/check-in,check out policies and procedures
- Epic systems
- Appointment scheduling
- Multi-line telephone systems
- Medical terminology
- Client care and satisfaction
- Multitasking/Prioritizing
- Time management
Timeline
Medical Receptionist
Diablo Valley Pediatric Medical Group
03.2003 - Current
Graduate Certificate - Medical Assistant
Boston Reed Company
High School Diploma -
Antioch High School