JoAnna Carranza
Sinton,TX
Summary
Compassionate Medical Receptionist recognized for high productivity and efficient task completion. Skilled in patient scheduling, medical billing, and confidential record keeping. Excel in communication, time management, and empathy, ensuring smooth operation of healthcare facilities and positive patient experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Community Action Health Center
Sinton, Texas
05.2024 - Current
- Greeted patients and visitors warmly upon arrival at Community Action Health Center.
- Scheduled appointments efficiently using electronic health record systems.
- Verified patient information and insurance details for accuracy
- Sort mail
- Daily Deposit
- Managed patient flow to ensure timely service delivery in the clinic.
- Communicated effectively with patients about services and procedures offered.
- Handled incoming calls and directed them to appropriate departments promptly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
Substitute Teacher
Sinton Independent School District
Sinton
09.2023 - 05.2024
- Delivered engaging lessons aligned with district curriculum standards and student needs.
- Managed classroom behavior to create a positive learning environment for all students.
- Collaborated with teachers to support lesson plans and adapt materials as needed.
- Assisted in maintaining classroom organization and cleanliness during transitions.
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Monitored student progress throughout the day.
Medical Receptionist
Community Action Health Center
Sinton, Texas
10.2018 - 05.2023
- Greeted patients and visitors warmly upon arrival at Community Action Health Center.
- Scheduled appointments efficiently using electronic health record systems.
- Verified patient information and insurance details for accuracy.
- Managed patient flow to ensure timely service delivery in the clinic.
- Communicated effectively with patients about services and procedures offered.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Handled incoming calls and directed them to appropriate departments promptly.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Communicated with patients with compassion while keeping medical information private.
Sales Associate
Barri Financial Group
Sinton, TX
05.2018 - 07.2019
- Assisted customers with financial transactions and service inquiries.
- Educated clients on product offerings and financial services available.
- Processed cash, checks, and electronic payments accurately and efficiently.
- Resolved customer issues promptly to ensure satisfaction and retention.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained up-to-date knowledge of store merchandise and policies.
Medical Receptionist
Community Action Health Center
Sinton
09.2014 - 02.2017
- Greeted patients and visitors warmly upon arrival at Community Action Health Center.
- Scheduled appointments efficiently using electronic health record systems.
- Verified patient information and insurance details for accuracy.
- Managed patient flow to ensure timely service delivery in the clinic.
- Maintained organized records and files for easy access and retrieval.
- Handled incoming calls and directed them to appropriate departments promptly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
Education
Sinton High School
Sinton, TXSkills
- Electronic health records
- Insurance verification
- Appointment scheduling
- Patient check-in
- HIPAA compliance
- Effective communication
- Time management
- Data entry accuracy
- Attention to detail
- Front desk operations
- Medical office procedures
- Patient registration
- HIPAA guidelines
- Appointment management
- EMR / EHR
- Mail management
- Appointment setting
- Co-payment collection
- Insurance verifications
- Payment collection
- Patient scheduling
- Petty cash management
- Answer telephones
- Schedule patients
- Heartsaver first aid CPR AED (first aid CPR AED)
Languages
Spanish
Limited
Certification
- Medical Office specialist
Timeline
Medical Receptionist
Community Action Health Center
05.2024 - Current
Substitute Teacher
Sinton Independent School District
09.2023 - 05.2024
Medical Receptionist
Community Action Health Center
10.2018 - 05.2023
Sales Associate
Barri Financial Group
05.2018 - 07.2019
Medical Receptionist
Community Action Health Center
09.2014 - 02.2017
Sinton High School