Brooklin Armijo
Williamsburg,VA
Summary
Compassionate and organized healthcare professional experienced in coordinating care for high-risk and underserved patient populations. Adept at managing large patient panels, monitoring care compliance, and addressing barriers such as transportation and insurance challenges. Known for maintaining efficient provider workflows, supporting patient access to care, and delivering reliable administrative and operational support in fast-paced medical environments.
Overview
6
6
years of professional experience
2017
2017
years of post-secondary education
Work History
Medical Receptionist
JenCare Senior Medical Center
Newport News, Virginia
02.2025 - Current
- Advocate for high-risk, underserved patients experiencing socioeconomic barriers, facilitating access to medical care, transportation, and community resources.
- Manage and coordinate care for a panel of 400+ patients across primary care and specialty services, ensuring timely scheduling and continuity of care.
- Verify patient insurance eligibility and benefits prior to appointments to prevent delays or billing issues.
- Facilitated communication between patients, families, and healthcare providers effectively.
- Maintain accurate patient records and track completion of required medical visits and treatments.
Receptionist
Purity Spa and Wellness
Williamsburg, VA
01.2022 - 02.2025
- Greet and welcome clients warmly, ensuring a professional and inviting environment.
- Handle client inquiries via phone and email, providing information about services and addressing concerns.
- Process payments, maintain accurate records, and manage inventory to support daily operations.
- Collaborate with team members to ensure exceptional service.
Nanny
Private Family
Yorktown, VA
01.2020 - 01.2022
- Planned engaging educational and recreational activities aligned with children's interests.
- Maintained a safe and clean environment for children during all activities.
- Performed light housekeeping duties related to childcare such as laundry or meal preparation.
Education
High School Diploma -
Lafayette High School
Williamsburg, VASkills
- High-Volume Patient Scheduling
- Care Gap Monitoring
- Barrier Resolution
- Patient Advocacy
- Insurance Eligibility & Benefits Verification
- Electronic Health Record (EHR) Management
- Workflow Optimization
- Proficiency in Microsoft Office Suite
- Time-Sensitive Task Prioritization
- Patient Service Excellence
- Patient Panel Management
Timeline
Medical Receptionist
JenCare Senior Medical Center
02.2025 - Current
Receptionist
Purity Spa and Wellness
01.2022 - 02.2025
Nanny
Private Family
01.2020 - 01.2022
High School Diploma -
Lafayette High School