Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

BROOKLYN ABEL

American Fork

Summary

Highly motivated healthcare professionally trained in all types of patient care and medical assistance. Reliable and punctual, successfully handles fast-paced work. Proven willingness to take on any task to support the team and help the business succeed. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Captivated in learning new skills quickly Personable Medical Assistant bringing several years of hands-on experience balancing preblematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in roles.

Overview

1
1
Certification
3
3
years of professional experience

Work History

Customer Service Representative

Tax Hive
Orem, UT
05.2026 - Current
  • Responded to client inquiries via phone and email with accurate tax service information.
  • Scheduled consultations and coordinated follow-up appointments across multiple client cases.
  • Documented client interactions and case details in CRM systems for consistent account tracking.
  • Resolved billing and service concerns while maintaining professional, solution-focused communication.
  • Reviewed incoming documents for completeness before forwarding cases to appropriate tax teams.
  • Explained next steps clearly to clients to reduce confusion during resolution processes.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

MEDICAL ASSISTANT

Alpine Pediatrics
Saratoga Springs, USA
08.2024 - Current
  • Provided compassionate, child-centered clinical support in a fast-paced pediatric clinic, ensuring a safe and comforting environment for patients and families.
  • Collected and documented vital signs, growth measurements (height, weight, head circumference), and medical histories for infants, children, and adolescents.
  • Assisted providers with pediatric exams, procedures, and treatments while maintaining strict infection control and safety protocols.
  • Prepared and administered immunizations and medications under provider direction, following pediatric dosing guidelines and CDC recommendations.

NURSING ASSISTANT

Stonehenge
American Fork, USA
11.2023 - 08.2024
  • Delivered high-quality, patient-centered care to residents in a skilled nursing setting, supporting recovery, rehabilitation, and long-term medical needs.
  • Assisted patients with activities of daily living (ADLs), including bathing, dressing, toileting, feeding, and mobility, while promoting independence when possible.
  • Monitored and accurately documented vital signs, intake and output, blood glucose levels, and changes in patient condition.
  • Supported post-acute and rehabilitative patients with transfers, ambulation, range-of-motion exercises, and use of assistive devices.

ASSISTANT GENERAL MANAGER

Swig n' Sweet
Lehi, USA
08.2023 - 12.2023
  • Skilled in creating unique and innovative drink recipes, maintaining inventory, and training new Team Member and Shift Leads.
  • Maintained a clean and organized store resulting in a 15% decrease in customer wait time.
  • Managed inventory and reduced waste by 10% through strategic ordering and efficient storage.

Education

Bachelor of Science - Nursing

Utah Valley University
Orem, UT
05-2028

High School Diploma - undefined

Lehi High School
Lehi, UT
05-2024

Certified Nursing Assistant - undefined

Mountainland Technical College
Lehi, UT
12-2023

Skills

  • Recipe development
  • Inventory control
  • Team training
  • Store organization
  • Customer service
  • Waste reduction
  • Leadership skills
  • Patient care
  • Vital signs monitoring
  • Clinical documentation
  • Infection control
  • Medical terminology
  • Team collaboration
  • Data entry
  • Critical thinking
  • Active listening
  • Problem resolution

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Certification

Certified Nursing Assistant, Basic Life Savers (BLS), First Aid

Timeline

Customer Service Representative

Tax Hive
05.2026 - Current

MEDICAL ASSISTANT

Alpine Pediatrics
08.2024 - Current

NURSING ASSISTANT

Stonehenge
11.2023 - 08.2024

ASSISTANT GENERAL MANAGER

Swig n' Sweet
08.2023 - 12.2023

Certified Nursing Assistant - undefined

Mountainland Technical College

High School Diploma - undefined

Lehi High School

Bachelor of Science - Nursing

Utah Valley University
BROOKLYN ABEL