Cynthia Ruedisueli
St. Clair Shores
Summary
Dynamic Customer Service Representative with a proven track record at Public Storage, excelling in client relationship building and critical thinking. Enhanced customer satisfaction through effective problem-solving and streamlined processes, while training new team members. Skilled in data entry and committed to delivering exceptional service, fostering loyalty and repeat business.
Experienced with creating personalized meal plans and crafting dishes that cater to specific dietary needs. Utilizes extensive knowledge of ingredient sourcing and food safety to ensure top-quality meals. Track record of adapting menus creatively to meet client preferences while maintaining high culinary standards.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Public Storage
Warren, MI
04.2010 - 05.2013
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed account updates, ensuring accurate information and timely processing.
- Facilitated move-in and move-out procedures, enhancing customer satisfaction during transitions.
- Streamlined inventory management processes to improve storage space utilization.
- Trained new team members on customer service protocols and operational systems.
- Developed and implemented strategies to enhance overall customer experience and retention rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Personal Care Assistant/Chef
Harold Johnson
Big Rapids, MI
01.2002 - 03.2008
- Assisted clients with daily living activities to enhance overall quality of life.
- Developed personalized care plans in collaboration with healthcare professionals.
- Monitored and documented patient health status and reported changes to medical staff.
- Ensured compliance with safety standards and regulations during client care interactions.
- Implemented engaging activities tailored to individual client needs and preferences.
- Coordinated transportation arrangements for clients to attend medical appointments or social events.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
Education
High School Diploma -
Venice High School
Los Angeles, CA06-1978
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Kitchen organization
- Client relationship building
- Knife skills
- Cooking techniques
- Grilling techniques
- Grocery shopping
- Recipe development
- Allergy awareness
- Special diets
- Kitchen equipment usage
- Menu planning
- Strong work ethic
- Attention to detail
- Food safety
- Sanitation standards
Timeline
Customer Service Representative
Public Storage
04.2010 - 05.2013
Personal Care Assistant/Chef
Harold Johnson
01.2002 - 03.2008
High School Diploma -
Venice High School